Manage my booking/ email invoice · Just You Community

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SarahS
8 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

8 years ago

How long does it take for new bookings to show on accounts, and how long for email invoices to be sent? I thought emailing documents was supposed to be more efficient the the mail!

Moderator
8 years ago
(Member)

(Member)

8 years ago

Hi SarahS,

I would recommend waiting 24 hours to see if your documents come through and if not, let me know and I will do some digging as to why they haven't come through. Sometimes you have to manually add your booking on to your account if it doesn't show up straight away.

Kindest regards,

Monty

SarahS
8 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

8 years ago

Still nothing. The booking reference i was given isn't recognised. This happened on a previous booking. When I queried it on the phone, I was told the booking hadn't been properly finalised Can you pass this problem onto your ITdept please.

Julia
8 years ago
(Member)

(Member)

8 years ago

Hi SarahS,

Please can you let me know your booking number and I'll get the IT team to look into it for you.

Kindest regards,

Julia

SarahS
8 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

8 years ago

Thank you my booking reference is A******.

*edited to remove booking reference number

Julia
8 years ago
(Member)

(Member)

8 years ago

Hi SarahS,

I have dropped you an email - please let me know how you get on.

Kindest regards,

Julia

SarahS
8 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

8 years ago

All sorted now. Thank you for your help.

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