A few weeks ago I had an email reminding me to pay the final balance on my Corfu beach escape in June by 24 March. When I tried to pay this morning I was told the holiday was cancelled. I fully appreciate  that holdays need to be cancelled if there are insufficient numbers but it is inexcusable to do this without notifying me. Very disappointed.

Hi Eljay,

I would like to express our sincere apologies. I have passed this matter over to our customer care team, who will be in contact with you shortly and will be able to explain the situation in much more detail than I can over the forum.

Again, I am deeply sorry for this inexcusable mistake.

Kindest regards,

Monty