Thanks in advance.

Mags

Sorry for the delay in replying to your message, we've had a chat to some of our team to get a full picture.

We do monitor all feedback that is received and pass on these comments to our suppliers, in the most part they address any issues that have been encountered and work to improve the service they offer us and our travellers. I have been advised the hotel is now under new management and the quality of the food has improved but as with all of our holidays we will continue to monitor the feedback from our customers.

I understand that you have spoken with my colleague Sue this morning and she has been sharing with your her experiences of the hotel and surrounding area - I hope this has helped to whet your appetite for your upcoming holiday.

Kindest regards,

Julia

Hi Mags,

Sorry for the delay in replying to your message, we've had a chat to some of our team to get a full picture.

We do monitor all feedback that is received and pass on these comments to our suppliers, in the most part they address any issues that have been encountered and work to improve the service they offer us and our travellers. I have been advised the hotel is now under new management and the quality of the food has improved but as with all of our holidays we will continue to monitor the feedback from our customers.

I understand that you have spoken with my colleague Sue this morning and she has been sharing with your her experiences of the hotel and surrounding area - I hope this has helped to whet your appetite for your upcoming holiday.

Kindest regards,

Julia

Julia, so nice to see you back and many thanks for your reply, it's very much appreciated.

Mags

The board basis for Christmas in Andalucía is half-board and this is in our larger A4 'Festive Breaks' brochure.

I hope this helps.

Kindest regards,

Monty