I am very sorry for the long reply. I have been chatting to a couple of members around JYHQ to find out if you are all in the lounge or not. I can confirm that 17 of you are booked into a lounge, but unfortunately, there are two of you who cannot get a pass. We have tried to get a Lounge Pass for these two customers, but have had no luck. If you are one of the unlucky ones, you will receive a letter to confirm this.

I will sort out the exchange of email addresses for the both of you now.

Again, apologies for the length of time it has take to reply.

Kindest Regards,

Monty