I went onto the website today looking to book the above holiday for 15th October 2015 which according to my diary is a Thursday, but the website states it's a Wednesday. Which is correct? If it departs on Wednesday 14th instead it means I'll have to book an extra day off work before I can book the holiday. Please can you confirm the Newcastle departure is still operating as this is the main reason for me booking this holiday.

Thanks.

Caroline

I can confirm that it is the 15th October and as far as I can see, there are flights from Newcastle available!

Kindest regards,

Julia

Thanks for confirming the date, it shows as Thursday on the first screen, then changes it to Wednesday, my booking document also shows Wednesday so it must just be a glitch with the system.

I've booked it all anyway so I've got another holiday to look forward to now. I've booked both trips as I've wanted to visit Alhambra palace for a long time and I love Gibraltar.

Regards

Caroline

I'm glad you've managed to get it all booked ok - I do hope you have a wonderful time.

I'm not a fan of having a 'glitch' in the system, so I have the team investigating this. Would it be possible for you to take a photo of the booking document where it is listed as the Wednesday and send it to me (julia.morton@alh.co.uk) so we can find the source of this odd date?

Kindest regards,

Julia

I've sent you a copy of my booking confirmation.

Regards

Caroline

Can you confirm you received my e-mailed booking confirmation please. I've not received anything through the post regarding my booking yet, which is unusual, and I'm just wondering if I will be receiving anything.

Could you also let me know how long it takes to get to Gibraltar from our hotel, and roughly how long we will be spending in Gibraltar (including how much free time there may be), it's just I've been before but I really fancy visiting the caves this time if I get the chance.

Thanks

Caroline

Sorry for the delay in coming back to you, I can see that an invoice has been raised. If you still have not received anything, please let me know and I will get a copy sent out to you.

In terms of the excursion, it is about 1hr30m to get to Gibraltar from the hotel but this is dependent on local conditions such as traffic. The group will have a guided visit that lasts approx. 1.5 – 2 hours and features St. Michaels Cave. As Gibraltar is a full day excursion, there will also be some free time.

Kindest regards,

Julia

Thanks for the reply, I've still not received anything through the post as yet.

Regarding the excursion, that's great news, I'm really looking forward to this holiday now.

Regards

Caroline

Please could you respond to my query regarding this booking as I booked it FOUR weeks ago tomorrow and I have had NOTHING through the post to confirm I'm booked on this holiday, furthermore, you still have not got back to me about my e-mail booking confirmation showing the wrong departure date.

I was so looking forward to this holiday, and eagerly awaiting my postal confirmation so I knew it was definitely booked, but I'm not even looking forward to it at all anymore as I don't know if I am going or not. I would expect far better customer service than this, even with being an established customer.

Caroline

I am very sorry for the delay in coming back to you. I have to hold my hands up and apologise that I missed your post from last week. I have been up and spoken to our customer care team who are going to contact you directly and also arrange for another copy of the invoice to be sent out to you. In relation to the confirmation email, this is still being investigated by the team.

Kindest regards

Julia

Thanks for that. I've had an e-mail from Yvonne with my holiday details and ATOL certificate attached and have printed them out.

Regards

Caroline

That's great, again, I'm sorry for missing your post last week.

Kindest regards,

Julia

Hope you have a great tour after the admin hiccups,

Best wishes,

Bob

I have visited Ronda and Gibraltar previously, and at the beginning of February (I was there for a friend's big birthday party, hence going in February), and whilst the weather was a bit colder, it was still fine for me and I always take a cardigan/fleece and waterproof jacket when on trips out. I loved both Ronda and Gibraltar and look forward to going again to see things I missed first time round.

My main reason for choosing this holiday (apart from the local flight) was that I wanted to visit Alhambra Palace, so I'm hoping this lives up my expectations. I'm also looking forward to visiting other parts of this area whilst on this holiday that I haven't visited before, so I'm really looking forward to it.

Regards

Caroline

I hope you have a great time.

Rae

Is there anyone else flying from Belfast?