Hi Cattoo,
This is a lovely hotel.
I can understand when reading review sites such as Trip Advisor why you may be a little concerned but please let me try to put your mind at rest. We do continuously review every part of the holidays we offer, including the hotels. Part of this review process is taking on board ratings that our customers make in the post-holiday questionnaires, comments via letters, emails and feefo as well as those posted on the community. In addition to this we also get feedback from the tour manager. If we were in any doubt about the quality, we would change the hotel we use.
I've just found a review from one of last years groups (there are a few more if you search in the Reviews section) - it seems a few people had also taken a look at trip advisor first and were a bit nervous, but then didn't encounter the same issues when they stayed at the hotel.
http://www.justyou.co.uk/forum/thread-57497.html
Hopefully this will help.
Kindest regards,
Julia