I am beginning to dread trying to get through to the office, it's an absolute nightmare, and dread to think how big our phone bill will be. I am sure that JY will lose business if it continues, as I can imagine new people trying to book would give up and go with someone else.

Anyway, rant over! Can you help me please? I have booked a flight upgrade for my journey from Mumbai to Heathrow, and I need the airline booking reference to enable me to choose my seat. I know you cannot choose your seat on the usual block bookings, but I always choose my seat when I upgrade. My booking ref is A******. Thanks a million. Xx. :thumbup:

Thanks for letting me know that you are still having problems getting through - I'll be passing this feedback on the the relevant people.

On this occasion I am able to help and I have sent you a quick email with information you have requested.

Kindest regards,

Julia

Hi Brownowl.

Thanks for letting me know that you are still having problems getting through - I'll be passing this feedback on the the relevant people.

On this occasion I am able to help and I have sent you a quick email with information you have requested.

Kindest regards,

Julia

Thank you so much Julia. X

Hi Brownowl.

Thanks for letting me know that you are still having problems getting through - I'll be passing this feedback on the the relevant people.

On this occasion I am able to help and I have sent you a quick email with information you have requested.

Kindest regards,

Julia

Sorry to bother you again Julia, but just want to make sure you have my correct e mail address, as i dud tell the office a while back that they misspelt it. Its

********* Thank you x

I had taken your address from the booking so it was the wrong email address - I will speak to one of my colleagues to make sure this has updated against your customer record.

Kindest regards,

Julia

Cheers,

Bob

I managed to get straight through to customer services last Monday.

Apparently it is because Just You or it's subsidiary have taken over two other companies and that is why it has been difficult to contact them due to the added business. They said that things should run more smoothly soon.

Mel