Payment Confirmation · Just You Community

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lettecol
11 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

11 years ago

Hi, I have a query with regards to payment confirmation emails. I paid my remaining balance on a trip 2 days ago online and the final page said I had been sent an email to check through the details. I haven't yet received this email and just wondering how I will be able to have a receipt of my payment. Thanks for any help you can offer.

Julia
11 years ago
(Member)

(Member)

11 years ago

Hi Lettecol,

Please can you send me you booking reference number and I will look in to this for you.

Kindest regards,

Julia

lettecol
11 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

11 years ago

'Julia' wrote:

Hi Lettecol,
Please can you send me you booking reference number and I will look in to this for you.
Kindest regards,
Julia

Hi Julia, My reference number is A******.

Thank you for your help .

Julia
11 years ago
(Member)

(Member)

11 years ago

Hi Lettecol,

Our reservations system has your booking with a balance of £0.00 so we have received the payment. I have a colleague investigating why you haven't received the automated email confirming your payment.

In the meantime, we have printed off some documentation for you and this will be mailed out to you today.

Kindest regards,

Julia

lettecol
11 years ago
(Member) (Topic Starter)

(Member) (Topic Starter)

11 years ago

Hi Julia ,

I'm relieved to hear my payment has gone through alright.

Thank you very much for your help.

Kind regards

Lettecol

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