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  • (Member) (Topic Starter)
(Member) (Topic Starter)
HI Olly,

I doubt very much you can help me on this queston,but I thought I would ask.

Due to been very phobic about lifts I have asked Just You to put me on low floor in the hotels Im staying in when I go to China from 22nd Aprill to May 1st.

I guess I would be happy with 3 floors at the most.Is it possible you can find out if this has happened as I had a trip to Moscow last year with Just You and had to use the lifts,it ruined my time in Moscow and I was counting the days to I left,which was quite upseting.

Sorry to be a pain,just want to not worry and have the same happen again.

Thank you very much.

Sharon.x

Olly
  • (Member)
(Member)
Hello Sharon, I am currently looking into your holiday details and am waiting for a response from customer services to see if you have definetly been given rooms on lower floors. As I was looking at your details I did notice in the notes taken by the people who booked your holiday that you had requested a room on a lower floor for each of the hotels you will be staying in, so I don't think that yours is a request that will be ignored. I am just waiting for confirmation from customer services and then I will report back to you as soon as I find out. I'm sorry to keep you waiting but if you do find that you have any further queries then please do not hesitate to message me.

Kind regards

James, your editor

breadcrumb
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi James,

You have been a wonderfull help,thank you for your time in looking into this.No problem with the wait.

Its always a worry as when I turned up in Moscow last year everyone was put on the 20th floor,I had the lowest floor possible,which was the 6th! I had to use lifts,as it was to far by fire escape.

The hotel in Moscow resembled something from Las Vegas,it was very high-50 floors,yet in the brocure it showed a completly different hotel.That had only 8 floors.

One queston on flying,will we be sitting as a group together on the plane or spread out? Would not like to lose sight of my group,esp in a place Ive not been before.Im nevous enough having to go though heathrow on my own.

As you can see I worry alot :-D

Many thanks James :-)

sharon.x

Olly
  • (Member)
(Member)
Hi Sharon, I'm sorry to hear about your Moscow hotel experience, and that it wasn't at all what you were expecting. I'm sure the China hotels won't be as daunting.

In answer to your latest question, we do try and block book the seats on the plane, however this is not guarenteed. We can guarantee that you will check in together as a group when you all meet up at the airport, and whilst we cannot guarantee that the whole group will sit together on the plane, you are likely to sit in close proximity to one another and even next to someone who is on your trip. Once everyone meets up at the airport for your departure flight, you will not lose sight of one another.

I hope this information has been reassuring for you, and if you have any more queries do not hesitate to message me.

Kind regards

James, your editor

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  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hello James,

Many thanks for your detailed reply,once again you made me feel less nevous on my hoilday

Please let me know if you hear back about the hotel rooms and what floor I be on.

Thanks for your help!

Sharon.x

Olly
  • (Member)
(Member)
Hello Sharon, I have been contacted by another member of staff who has some more information regarding the hotels in China. The lowest possible floor at the hotels are:

first floor at Qianmen Hotel

first floor at Bell Tower Hotel

second floor at Yunshan Hotel

If this sounds good then let me know and I can confirm them for you.

Kind regards

James, your editor

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  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hello James,

Thats fantastic news,thank you very much!

I was worryed I might have to be put on the fifth.or above.

I would love to have my rooms on these floors if possible and that would be perfect :-)

Many thanks for your effort and time on your help!

Best wishes,

Sharon.x

Olly
  • (Member)
(Member)
Hello Sharon, I have emailed the help centre this morning confirming that you would be happy with the lower floors of the hotels, so it should all be arranged for you very soon.

If you have any more queries then please do not hesitate to email me.

Kind regards

James, your editor

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  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi James,

Thank you very much for all your help,you have really settled my worries.

More excited now!

Best wishes,

Sharon.x

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