Don't worry about the hotel - we take great care in choosing our hotels and we are very keen that they are of a good standard.

I would always take online reviews with a pinch of salt, as you never know who has written them. It might be the manager of a rival hotel across the street!

We do sometimes switch hotels but you'll find that they will all be of a similar standard and in similar locations.

Kind regards,

Olly, your editor

We are giving out these vouchers to passengers when they finish a tour. They offer discounts of £50 off a worldwide holiday, £25 off a European holiday and £20 off a coach holiday. They are valid for 1 month from the end of the tour you have completed.

Kind regards,

Olly, your editor