Hi! I hope everyone is OK and like me hoping that those booked holidays are going to go ahead.

It might be too soon to ask this question I am going to use the Chauffeur service on my Xmas break, and I wondered if anyone has had the chance to use this yet. If so what did you make of it and the usual conundrum 

to tip or not to tip and if so what is an acceptable figure. I hope you all manage to get everything you have

booked. Happy travelling, Geoff

Hi Geoff

I used the chauffeur service when I did the Iceland tour in October. I was very impressed with the service and will definitely use it in future. Some others in our tour group used it and said they were very happy as well.

I received an email a few days before I was due to travel to confirm I still wanted to use the service. They suggested a pickup time, as I was staying at a hotel at Heathrow the night before I amended this time so I arrived at the hotel earlier. On the day I got another email to confirm the pickup time and texts to say they were on the way and when they’d arrived. And the text gave the make/model of car and registration number. It was a VW Sharan not a Mercedes E class as was advertised but who cares, it was very comfortable and got me to the hotel safely.

For the return journey I again received an email to confirm and I was able to amend the pickup time again. Our flight home was delayed about an hour but out tour manager got Just You to inform our drivers of the delay. The driver sent a text to say where and when he’d pick me up (in the arrivals hall) and he was on time. I had the same driver both ways.

Regarding tipping, I don’t think they expect a tip but appreciate it if you do, I did give £2.50 (10%) on arrival at the hotel. When I arrived home I didn’t tip, I apologised to the driver as I didn’t have any cash on me! And he carried my luggage up a flight of stairs to my flat, I’ve never had a taxi driver do that!

Best wishes 

Lynda

I have booked the Chauffeur service to Heathrow for the Christmas and New Year trip to Malta and was wondering about tipping as well. I expect the reply will be 'at your discretion' . I would like an idea of how much to tip. Heathrow has moved a couple of miles further away from when I enquired to when I booked and so the charge for excess mileage has increased for me! I would normally travel by train but there is possibly engineering works over this period.