I’m sorry to hear that you aren’t travelling with us as often, Sylvia – hopefully we will be able to tempt you with new destinations in the future.
Like any holiday company, when we launch new tours we often come face-to-face with some teething problems – we can usually fix these before we launch the holidays and the first set of documentation is sent out. Sometimes, and sadly, it’s after a customer has seen a brochure or received their holiday information. These are your holidays, places you’ve wanted to visit, new memories that you want to create and it is our responsibility to make them experiences to remember, and for the right reasons. We have a fantastic team here at Just You who strive to put the customer at the heart of what we do. We take all the feedback we receive, both positive and negative, very seriously so that we can continuously improve what we are able to offer our customers in the future.
I do hope that we see you on another tour soon and that we can change your opinion of how we are doing.
Kindest regards,
Julia