We endeavour to operate our holidays as advertsied however, there are times when we have to change a hotel. For example the hotel is no longer to accommodate the group on a particluar date or that feedback that we have received from recent departures has suggested that the hotel is no longer up to standard. On the occassions when we have to change the hotel it will always be of an equal or higher star rating.

I'm sure some of our members will share their experiences with you.

Kindest regards,

Julia

hi it says on some of the holiday destinations HOTELS WILL BE CONFIRMED IN FINAL DOCUMENTS? im a bit concerned about this, does it mean they can change or downgrade us at a moments notice or when its too late and final documents are due? ive read a couple of negative reviews on trip advisor concerning this, where a couple of people were not happy with their change of accommodation, I would hate that as once I know where im staying I look it all up on trip advisor and get very excited! I would hate for my dream to be shattered, has anyone ever experienced this? I hope not

Crystal,

I'm now into double figures with JY holidays with a few of them touring holidays so stayed in plenty of hotels. Can only once remember a hotel changing from advertised and when we past the origional hotel you could see why (was a little run down).

Mick

If you have a particular holiday in mind I suggest you do a posting and ask if anybody has been on that tour and ask their thoughts on the hotels etc. It might help you make a decision. many of us on here have travelled far and wide so pick our brains if it helps.

If you have any questions just ask, we will try and answer you.

Cindy

Jan

but, if they did change and the new hotel is not up to scratch, don't be English and suffer in slience! complain to the tour manager/rep, if they don't resolve your complaint get straight onto Head Office, don't wait until you've come home!

Also, social media is a powerful tool nowadays, if you post your experiences online, twitter, facebook etc and they are not good, you'll be amazed at quickly problems can suddenly be resolved!

Knowing and experiencing how good Just You are at resolving problems, I'm confident this advice will appear!

Enjoy your holiday, thats the main thing to think about!

hi it says on some of the holiday destinations HOTELS WILL BE CONFIRMED IN FINAL DOCUMENTS? im a bit concerned about this, does it mean they can change or downgrade us at a moments notice or when its too late and final documents are due? ive read a couple of negative reviews on trip advisor concerning this, where a couple of people were not happy with their change of accommodation, I would hate that as once I know where im staying I look it all up on trip advisor and get very excited! I would hate for my dream to be shattered, has anyone ever experienced this? I hope not

Hi

l Have been on several JY Holidays, can't say that has ever happened. l can understand what your saying. So l do hope all goes ok for you. Happy Holidays wherever your going.:)

Tessa

I've been on 4 JY holidays with my 5th booked this coming October. I've only ever had one hotel changed from that originally specified, which was in Jordan earlier this year. A group of Jordanian government officials decided to extend their stay in the Petra hotel we were due to stay at so we were moved out!

Obviously there was very little that JY could do about that and, although we were accommodated in a hotel some way out of town (the original hotel was in the town close to the entrance to the Petra visitor centre), the hotel itself was fine....nice views over the hills, clean, quaint rooms, decent choice at breakfast and dinner.

As Julia has said, JY don't usually change hotels from those advertised unless something happens outside of their control (as in Jordan) or if recent feedback suggests that a specific hotel is no longer up to standard.

For example, JY have recently changed the lodge accommodation on the Amazon extension for the Peru holiday as a result of recent feedback.

Hope this addresses your concerns

Mike

.

Best wishes,

Bob

Eric

Jaya