Hi Paul,
Customers can have the included meals, or going out to eat locally, they have the choice to do that on all our trips 🙂
Regarding holiday prices, there are many factors we need to consider when pricing our tours, some which are impacted by aspects outside of our control. These include the cost of flights, hotel prices and inflation.
We always aim to provide incredible value for money, which is why so much is included on our trips, such as all breakfasts, flights, hotels, excursions and Tour Managers. However, if costs increase elsewhere then the price of our tours may need to be adjusted. We’ve worked hard to hold several 2018 tours at the same price for 2019, but some have increased due to other cost factors.
We listen to and value what you tell us, and a common theme has been that you want more flexibility and freedom around meals and excursions. There are lots of ways we receive your feedback, from Customer Satisfaction Questionnaires, speaking to travel agents, our live chat facility, on the phone, social media and on the Just You Community Forum.
So, for 2019 we’ve reduced a small number of meals and trips from some of our tours and we look forward to hearing your feedback about them too, so we can continue to offer unforgettable holidays for everyone.
Our Tour Managers have also been fully informed about the tours that have fewer meals, so they’ll be ready to show you all the local places you can discover.
Many thanks,
Vickie