As many of you know there have been a number of complaints on the forum in recent times regarding various aspects of JY's business - from confusion over the launch of new tours, to some disappointments while on tour, to aspects of customer care.  I have been a huge fan of JY since 2010 and have taken 20 holidays with the company since then; however in recent times I had become quite frustrated and annoyed over a number of different things.  You may have noticed that I've been quite vocal about them!

I just wanted to let you know that I received a phone call from Nicole Mason, marketing director, this afternoon and we spoke for an hour.  She listened patiently as I explained my various difficulties and was extremely honest and open, which I really appreciated.  I can't really go into detail (it would take much too long!), but I just wanted to let my fellow travellers know that I was extremely pleased with all that she told me and she has put my mind at rest that the points I raised will be followed up and acted upon.  She said that as part of G Adventures, the company will be looking at all aspects of the business in the coming months and will be making some interesting and positive changes so I guess we'll have to watch this space!

A much happier,

Bob

That is good to know. Hopefully there will be a statement on the Forum shortly to put all JY's customers in the picture.

Regards

That's great news, good to see you back

see you in around 11 days time

all the best

Dave

Cindy

Many thanks for the replies - I've received quite a few by email as well!  Rose, thank you for your very kind words and I'm really glad I encouraged you to take the plunge...despite some serious frustrations recently I'm very glad I discovered JY and have had so many great holidays over the years.  

Hi Dave, see you very soon!

All the best,

Bob

Kind regards

Ange

Thanks for letting us all know and that we can hope for better. JY has allowed me to do things I never could have imagined. I can look forward to the future.

Angie

I would like to take this opportunity to thank you for all of your comments in regards to Just You. We are listening and we have taken on board all that has been said. Since we were acquired by our new owner our focus has firmly been to ensure that we are putting together the best holiday experience for each and every one of you.

We are in the process of rolling out some changes to Just You that I am sure you will all appreciate, it is a little too early for me to go into details at this stage.

Please keep sending in your comments as they really do help us to improve Just You for all of our valued and loyal customers.

All the best

Nicole

Nicole Mason

Marketing Director

Many thanks for your comments - many of us have been hoping that a statement would be made by a senior member of staff and I hope that, further to my own comments, that it will help to reassure those who have been concerned and disappointed in recent times.

Best wishes,

Bob

I have been waiting since the Secret Slovenia trip was first announced to get full information on the trip.  Whilst appreciating what details Amy HAS been able to give me it is almost as though JY has set this one up to fail.  First of all it took over 2 weeks for any details at all to come on the website, and the information is still not complete (no hotel details).  I sent a post nearly 2 weeks ago now asking for more information (still not received, and the post seems to have disappeared into the ether).  I have explained many times that a lot of us have to book or make arrangements very far in advance to be able to get dates that we require.  That is why I am still, and will continue to be annoyed, at the arbitrary decision  by JY to discontinue the full September brochure.  People who work, and since the age group for JY seems to be dropping, this is a lot of people, cannot drop everything to book at the last minute. 

I want to book the tour so much, and have made firm arrangements to accommodate the date, but now I have found out from Amy that now there are only 3 dates running on the tour I am very concerned that it will not run at all.  And this without full information on the website.  :s

I look forward to hearing about the changes in due course.

Perhaps they would prefer me to spend my money elsewhere ?

Obviously there may be a view that "we have already lost the new customers so we need to protect our long standing loyal customers" and to a certain extent I understand this - but surely this is not sustainable over the long period?