Hi Saints96,
I'm so sorry to hear that you have been experiencing some issues in getting all of this resolved - not the end of holiday experience we would have wished for you.
I have spoken to one of my colleagues on our customer care team who has asked if you could possibly email: enquiries@travelsphere.co.uk
If you could include your booking reference number, a quick snapshot of what you have been advised to date, and your contact details, they will look into this for you.
Kindest regards
Julia