I have just received my balance due paperwork for my Croatia holiday in May but when I log on to My Bookings and put the details in, it says no booking found. It also only displays my holidays to Iceland and Isle of Man. The ones I did to France, Istanbul and Andalucia are not there nor my upcoming trip to Burma. I would prefer to pay my balance online but currently I can't.

Any assistance would be appreciated. Thanks

Apologies for the delay in my response. Have you tried to enter your details manually because there will be times that you will have to enter your details in to your account? I have written a little how-to guide below if you are stuck.

1. Log in to your "Manage My Booking" account

2. Click on the "Your holidays" tab along the top

3. On this page you will need to add your - Booking Reference, Departure Date and Postcode

4. Click on the "Find bookings" button

5. The website will then be able to find your booking and your holiday will appear

From this page you should be able to select a departure, in this case your Croatia trip, and pay any outstanding balances.

Give this a try and if you have any more questions or queries, please let me know.

Kindest regards,

Monty

Hi Jonah,

Apologies for the delay in my response. Have you tried to enter your details manually because there will be times that you will have to enter your details in to your account? I have written a little how-to guide below if you are stuck.

1. Log in to your "Manage My Booking" account

2. Click on the "Your holidays" tab along the top

3. On this page you will need to add your - Booking Reference, Departure Date and Postcode

4. Click on the "Find bookings" button

5. The website will then be able to find your booking and your holiday will appear

From this page you should be able to select a departure, in this case your Croatia trip, and pay any outstanding balances.

Give this a try and if you have any more questions or queries, please let me know.

Kindest regards,

Monty

Thanks Monty but that is exactly what I did and it came up error no booking found. I have now paid my balance by phone so all sorted but something isn't working right