This has been raised by me on a couple of occasions and the last time I was told it was being looked into but I still cannot manage my bookings on line.  The only holidays showing are two from 2014 and when I put my details in it says that there is an error and no bookings can be found.  Please can this be sorted = I am more than happy to move to electronic holiday information but JY need to sort this out for it to be successful.

Many thanks

I'd really like to get this sorted out for you - would you be able to provide me with your latest booking reference. You can either reply to this post (and we'll edit it out) or drop me an email directly: julia.morton@alh.co.uk

Kindest regards,

Julia

My Croatia holiday in May is A******.  I booked for Italy at the weekend A****** although I realise this may not appear yet.

*Edited to remove booking details

Can you help me as I have been complaining for weeks: My Bookings shows Travelsphere A****** but not JY A****** or A******.  Thanks

Regards

Paul

*edited to remove booking references

Thanks for submitting your booking references... leave it with me, I'll get it looked into.

Kindest regards,

Julia

Do you have an update on this please?

Unfortunately, when you made your booking we set up a duplicate customer record for the both of you. At the moment, we cannot link or merge these two records together and is something we aim to develop over the next couple of months. This does mean that you will not be able to see your missing bookings on your 'manage my booking' account until we have completed work on this feature.

Please accept our apologies for the inconvenience and if there is anything I can do to help with your booking, please let me know.

Kindest regards,

Monty

I have to say I am a bit confused by your reply as the only holidays I have booked online are my trip to Burma last February and my new holiday to Sorrento in October.  So any duplicate account must have been set up by an adviser. 

I have just checked and my Sorrento holiday is displaying so would it not be easier to just delete the duplicate account once I return from Croatia at the end of the month as the holidays that are not displaying will all have been taken?

Just a thought

That is a good idea, but unfortunately we cannot delete the duplicate account with your Croatia holiday attached. Hopefully we will be able to see your current account when making another booking, meaning that all your holidays will be grouped together in your 'manage my account' section.

Again, I do apologise for the inconvenience caused.

Kindest regards,

Monty

However if I book online I will not know which account is being selected so are you saying it is best to ring to book until this is sorted?

Sorry to be pedantic.

If you decide to book your next holiday online it will be linked to the more recently active account - so hopefully your new one. We can't guarantee 100% that it'll be linked to the correct one but it is more than likely it will be with your next booking online.

I hope this helps a little.

Kindest regards,

Monty

My latest bookings are again not showing in my account and filling in the form produces the result ' bookings not found'.  My holiday to Kerala in February is showing but not Mongolia in June or Russia in October, both booked some time ago online.  Please can a solution to this be found - I want to manage my holidays online but currently it is very hot and miss.

Many thanks

I apologise for the inconvenience.

I have just spoken to my colleague and I have been informed that it is now possible to see all your bookings.

I have also been notified that your password was changed and you should have received an email notifying you of this.

I hope this helps.

Kind Regards,

Mildred

I have changed my password and yes my bookings are now showing. :D

Best wishes