After completing online last night, it would not give me the code or finish the booking. Today I have rung up and have been given the booking reference with a proviso that they have to ring up and see if they can get me a seat on Eurostar with an extra supplement. Knowing how much the extra supplement was for Albi and Carcassone, I am not holding my breath 😠

Jan

I'm sorry to hear that booking your next getaway has not been as easy as you would have liked. Unfortunately on some tours we have to give back unsold flight seats and hotel rooms a number of weeks before departure and then try to buy them back if a traveller books after this time. I believe the team are working on a longer term plan to address this, and they will get back to you shortly.

Kindest Regards,

Monty

Jaya

In June I was told that this would not happen again , yet it has. If Just You has given back the hotel and travel bookings, would be a good idea if it was deemed sold out :dodgy:

Jan

Supplements are sometimes incurred if we have given back hotel rooms and/or flight seats and we have to buy them back from our suppliers at a higher price. If an element of the holiday is "on request" in our booking system and we are unable to confirm your holiday at the point of clicking the "book now" button, then payment shouldn't go through and you would get a message notifying you of this. There is however, always a small possibility that an update is made in our reservation system which is not immediately passed through to the website that could affect your booking, but it is only a very small possibility that this could happen.

Is there a particular holiday you are interested in?

Kindest regards,

Julia

I shall be working the next 2 days so will not be answering my mobile.

Jan

Have you been contacted by someone in the team yet?

Kindest regards,

Monty

Yes they rang the home phone just after I had gone to work. I rang after 18.30 and had great news. I am going to Bruges so woo hoo :thumbup: One happy bunny :)

Jan

Wow - I am so glad to hear that you are finally booked on this tour now. Don't forget to write a review upon your return.

Kindest regards,

Monty

Have a lovely time in Bruges - glad you managed to book.

Jaya

Hi Jan,

I'm sorry to hear that booking your next getaway has not been as easy as you would have liked. Unfortunately on some tours we have to give back unsold flight seats and hotel rooms a number of weeks before departure and then try to buy them back if a traveller books after this time. I believe the team are working on a longer term plan to address this, and they will get back to you shortly.

Kindest Regards,

Monty

Hi Monty

I'm glad to read that the team are looking at a longer term plan to address the issue of seats being returned. Earlier in the year I tried to book a place on the trip to Cuba in November only to be told that there were no flights available, I paid a £100 holding deposit whilst the flight team looked into what was possible. They could only find a flight from Manchester and this would incur around a £300 supplement and as it was an early morning flight this for me would also have necessitated an overnight stay in Manchester. I felt the supplement on top of an already expensive holiday was not acceptable so I did not proceed with the booking and my £100 deposit was returned. Incidentally this happened not weeks before departure but at least four months before departure, I can understand giving flights back a few weeks before but months before??

Also something similar happened a few years ago when I enquired about the Australian holiday, again it was months before departure and I decided not to book due to the uncertainty about flights and how much it would add to the cost of the holiday.

I wonder how many other bookings JY have lost because of this?

Having said all that I would also like to say I have been on two excellent JY holidays (China and The Grand Canyon) both were trouble free and thoroughly enjoyable.

I think JY have a great product and hope they can sort out the issues around returning flights prematurely.

So sorry that you had so many problems. Quite sad that you could not get to Cuba, hopefully you will get the chance next year. This one tour that I would love to do, sadly too many on Just You are waiting for me to retire and win the lottery ;)

Jan

This situation is not peculiar to JY. I've had problems with other tour operators re flight supplements - and not just for late bookings. I recently booked a very expensive tour almost 12 months in advance (not JY) and got charged nearly £200 'supplement' on the flight cost. Airline logic is a mystery to me 😕 and I don't think it's anything the tour operators can do much about.

I'd love to know about other experiences on this topic.