On reading the review of the 'Big Texan Adventure' I wondered if there was any thoughts to altering the Hotels - particularly Fort Worth Holiday Inn?? I am very keen to go on this tour in September and was very disappointed to find out the Hotels were such a poor Standard.

Thanks . Chris

We always try to exceed our customer expectations and were disappointed to hear that the hotel in Fort Worth was not up to our usual standards.

Having spoken with the team, I can tell you that they are looking into this (which includes looking at all the customer feedback forms, the Tour Manager report and speaking to the hotel directly) to see what can be done for future departures.

Kindest regards,

Julia

Hi CLK,

We always try to exceed our customer expectations and were disappointed to hear that the hotel in Fort Worth was not up to our usual standards.

Having spoken with the team, I can tell you that they are looking into this (which includes looking at all the customer feedback forms, the Tour Manager report and speaking to the hotel directly) to see what can be done for future departures.

Kindest regards,

Julia

Hi Julia

Thanks so much for looking into this!

Chris x

I'm sorry to see that, having read my review, you got the impression that I thought all the hotels were of a poor standard. Let me summarise again very briefly what I thought about the hotels on this tour.

Dallas Hyatt - a lovely hotel in a very good central location next to the Reunion Tower.

Fort Worth Holiday Inn- poor in almost every respect; customer service, location, plastic plates and cutlery, no bar.

Austin Hyatt - a nice hotel (smaller than that at Dallas) but location rather isolated with only two restaurants to choose from within walking distance. Having said that, the food was great in the one restaurant we used.

San Antonio El Tropicano- a nice hotel with central location although I understand that 2 ladies asked to be moved to different rooms - not sure of the reason for that.

Houston Crowne Plaza - a lovely hotel with very spacious rooms and public areas.

So, the hotel in Fort Worth was the one with problems, all of the others were fine with the hotels in Dallas and Houston being the best.

I would also add that I have since been contacted directly by JY, who have acknowledged that the FW hotel was not up to their normal standard, whilst assuring me that they are looking at alternative accommodation in Fort Worth for future departures.

I hope that this allays any fears that you may have, hopefully the FW hotel will have been replaced by more suitable accommodation by September, or at least will have put improvements in place with regard to the service they offer.

The tour itself is great so I hope that you take the plunge and book it - I promise that you'll have a great time!

Mike