Questions are:-

- As the JY allocation of sea/pool view rooms are full, can I arrange this upgrade directly with the hotel and pay separately?

- If the above is not possible can I be allocated a room on the west side of the hotel away from the adjacent beach bar?

- Does the hotel supply towels for poolside use?

My booking reference is A******

Note: This post has been edited to remove booking details.

I forwarded your details and request on to our customer care team.

I understand that you have been speaking with my colleague directly and they are trying to accommodate your request.

I hope you have a great trip.

Kindest regards,

Julia

I'm not sure about towels being provided for the outside pool but I understand that the hotel does provide them for the inside pool at a deposit.