Good Afternoon Avocet,
It is early days, but we are seeing bookings on these dates. At the moment there are 3 travellers booked on both dates. In May, all travellers are taking the Tibet add-on, in June, one traveller is on the main tour only with the other two booked for the add-on. The holiday advisor did provide you with accurate information in that we can take up to 14 travellers on the Tibet add-on.
In answer to your other question, you would have been provided the name and number of the Holiday Advisor as we try to ensure that customers don't have to deal with half a dozen different people when they make an enquiry then go on to book. We've found that it's a much better experience for our travellers if they speak with the same person. Which leads nicely onto commissions....
and for this, it's not a straight yes or no answer. Our Contact Centre Managers have strict Quality Assurance measures in place for our advisors. This means that an advisor would be eligable for commission only if they meet or exceed the criteria they are assessed against on all of the sales and enquiries that they deal with in the reported time.
Hope all of that helps.
Kindest regards,
Julia