Hi Fiona
Greetings from a fellow Scot. I booked my first trip with JY in 2010. Jumped in at the deep end and booked to go to China. I was very nervous and almost turned back on my way to the airport! I'm glad I didn't as it was a great holiday and I have now done eight long haul and ten european trips. Am going to Vietnam and Cambodia in two weeks time with Travelsphere with a travel buddy whom I met on a previous holiday.
As in life you will meet all sorts of people on these holidays but in the main people are friendly.
I am sure you will enjoy your holiday and will go on to book many more.
Hope this helps
Lesley