No pun intended but I find myself in the same boat as the original poster. Back in October I came across the Voyages of Discovery web site and saw they were part of All Leisure Group which included Just You. They were advertising places on their Flavours of the Caribbean and Cuba cruise on 11th April 2016 at a very attractive price but were directed at couples. There was a rider that Single occupancy was available but to ring them for further details. Out of curiosity I telephoned them and was told they had special arrangements for single travellers on the cruise which was are managed by Just You and there would be a JY rep on board the ship. The booking would be transferred to JY who would deal with all the paperwork etc. Having read their intinerary and being unable to book the JY trip to Cuba, as it was sold out, this seemed like an ideal replacement. I was told that as this was a special offer I would have to pay the full amount there and then as places were 'selling fast'. There was no refund available once the booking had been made., I therefore paid the full amount and explained that I live outside the UK and asked that all correspondence be e mailed to me as I would not be back in the UK just before the outbound flight to join the cruise. I was told an invoice would be e mailed to me which never arrived. I telephoned 'VOD' and was informed that one had never been sent and they would send me one. When it arrived it became obvious that I had been given completely misleading information to book the holiday. There is no JY involvement and the outbound flight is by a Portuguese Charter Airline which according to reviews contains the words 'Dangerous' unsafe' dirty planes' and 'poor service. Hardly what you want at the start of a holiday. I wrote a letter to VOD again stating that I live overseas and again requesting correspondence be e mail to me. I have never received any acknowledgement of this letter. The cruise information pack has never arrived and to say I am disappointed would be a complete understatement. I cant afford just to write the holiday off. If there was some chance of a refund I would take it. As I said before the sole reason for booking the holiday was because I was told it was a JY trip, I would appear to have been conned by a salesperson who was more concerned about.getting her commission. I would caution any JY travelers about using VOD in the future. In the meantime I shall be composing letters to ABTA and all the other controlling bodies in the travel industry
