JanetL22
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi JY Team

The above holiday shows Granada and Alhambra Palace as an optional excursion on day 4 but there are no further details on this within the online Optional Excursions section.

Please can you provide some further details about this along with cost

Thanks

Janet 

 

Just You
(Administration)
Hi Janet,

Thanks so much for getting in touch and here’s some more info on the excursion:

This is an opportunity to see what is generally accepted as the 8th Wonder of the World. Granada, the city is world famous for its “Alhambra Palace” and “Generalife Gardens”.

It’s the longest lasting Arab Kingdom in Spain, following 800 years of Arab occupation, and also the resting place of Isabel and Ferdinand.

Standing high on a hill overlooking the city, Alhambra Palace was built by the Moors in the 13th and 14th centuries and has been added to over time to become a magnificent complex of pink stone courtyards, pools, fountains, grand halls and cool patios.​ It is the best and most well preserved examples of Islamic architecture in Spain. Many of the original palaces, squares and plazas, are still there for you to admire on this tour.

The “Generalife Gardens” still remain very much as they were, when used by the Arab kings, over 1,000 years ago. We also visit Granada, where in your free time maybe you would like to stroll through the Arabian Market.

This is a full day excursion and does require strenuous walking as there are many steps at Alhambra Palace. This is a pre-bookable excursion, which must be booked at least 43 days before departure.

I hope this helps and wish you a wonderful holiday.

Best wishes,

Just You Customer Care

JanetL22
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi JY Team

Thanks for supplying this information (and for updating the website with same too).

Such a shame that you need 43 days notice for the Alhambra optional excursion as that knocks the April trip on the head for me.

Will need to look at doing this another time

Janet

 

JanetL22
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi JY Team

Not sure what is happening your end but I note that the details and price of Alhambra Palace optional excursion has disappeared again from your website.

Please can you let me know how much this will be for trip departing 11/05

Thanks

Janet

Just You
(Administration)
Hi Janet,

If you can please give the call centre a call on 01858 415043 they will be able to assist and advise on pricing as we are within 43 days now, I believe this is why this is taken off the website, but please give us a call and we can get you all sorted. We hope you have a wonderful holiday!

Best wishes,

Just You Marketing Team

JanetL22
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi JY Team

To be honest I didn't realise the 11/05 was 43 days away. Is this because you exclude Easter and May Bank Holiday dates?

I would have thought the info re Alhambra excursion should still be available on the website for those that need to factor the costs of this in for future trips where the 43 day window does still apply.

Janet

 

Just You
(Administration)
Hi Janet,

Thanks for your message - we will discuss this with our website team. In the meantime, if you would like to call the call centre to enquire about the Granada excursion they'll be best placed to be able to assist you. You can also email enquiries@justyou.co.uk.

Please note that while phone lines are now closed, we reopen again at 9.30am on Monday. Have a wonderful weekend!

Best wishes,

Just You Marketing Team