ROSE19999
  • (Newbie) (Topic Starter)
(Newbie) (Topic Starter)
Hello new forum!

Has anyone else from the old forum had issues logging on here? I've had to add another 9 to my user name and log in with another email address, luckily I have 2. I tried all day yesterday to get it to reset my password, as we're told we need to do on first use, but I never receiived an email to let me do that. 

Today I've set up a new account as it says my old user name Rose1999 is in use and won't accept my old password, I'm now Rose19999 but it means I can't access my old account. Never mind at least I'm here.

I've tried to now change the email address back to the one I use most (the one I use to book my JY trips) and it says it's an "illegal email". I think a few teething problems need ironing out 😊

If you've managed to get here please say hello and tell me where you're travelling next. My next trip is the French and Italian Riviera Splendour tour, it's been moved several times due ot covid, I hope it goes ahead thsi time 🤞

Rose

Just You
(Administration)
Dear Rose,

We are sorry to hear you have had a few issues getting on to the new site. We will inform our IT about them so they can get them fixed for other users. Thanks for letting us know and we hope you enjoy your French and Italian Riviera holiday

Kind regards

Just You Team

 

BobG
  • (Newbie)
(Newbie)
Hi Rose,

I had the same issues unfortunately and had to register with a new user name, email address and password.  I am sure many existing forum members simply won't bother re-registering.  I nearly gave up.  A lot of unnecessary hassle!  The IT folks have really messed this up for existing forum members.

Best wishes,

Bob 

JillSheffield
(Member)
I finally managed to register today after many attempts
Peter G
(Member)
Hello Rose

I also had problems logging on and had to reset password and didn't twig I had to use a punctuation mark in my password.

I am going to North Cyprus for Christmas. Anyone else going?

angelamarber
(Member)
Hello Rose - I'm thinking of doing the Riviera trip.  Maybe 24th April so that it's not too hot for the tours.

What date are you considering?

I managed to change my password without a problem so maybe they have already made the site easier.

Looking forward to hearing from you.

Angela M.