I have recently come back from this 2 centre holiday.
Malta
I couldn't fault. Excellent hotel in a good location with good food. The excursions were also well planned and interesting with an excellent local guide.
Sicily
Hotel in a remote location. A couple of people had problems with their rooms the first night and they were moved.
Food adequate but in a large noisy restaurant which was laid out like a school canteen. Difficult to get in and out of tables as they were so close together. No tables reserved for Just You clients.
Hotel so large I and others had difficulty finding our rooms which was not funny when looking in the dark. 3 of us couldn't find our room on the second night(first night we were taken down with our luggage on a vehicle). We went to reception and the guy just laughed and pointed us in the general direction of our rooms and we found them eventually. I believe Just You changed the hotel this year as they received complaints about the hotel last year.
Hotel's clients were mainly italian families with young children. I cannot see how Just You think this hotel is appropriate for their clients. I was under the impression that all hotels were visited by a member of Just You. If this is the case the person who visited this hotel does not understand the standards we expect.
As there were a lot of moans from the group re the Hotel the Tour Guide had a vote on the bus the morning after we arrived and 18/21 wanted to be moved to another hotel. This was referred back to Just You head office and we were told they could not get another hotel and that was that. Tour guide was OK but didn't mix with the group.
On a positive note the rooms were large and clean and the air conditioning worked. The excursions were good but need to be tweaked as far as timings are concerned. Fellow travellers were good company.
I will be sending a letter of complaint to Just You. I normally do not go on a holiday unless I have seen positive reviews and I will not make that mistake again.
I have travelled with Just You for years and quite frankly this is the first time I will be writing an official letter of complaint.
I have seen several complaints re Hotels chosen this year so this is not a one off.
Eve