I received a letter a couple of weeks ago advising of some accommodation changes to this trip.  They also advised of some additional inclusions as a result of this.

At this time I am still waiting for the final joining instructions and updated itinerary to come through. This is getting too near the start date for my liking!  Please can you look into this.

Thank you

 Janet

Apologies, it looks like a technical issue meant your documentation has not been emailed. We have now manually emailed it to you, so it should arrive in your inbox today.

Please let me know if not.

Many thanks,

Vickie

As per Janet's request please can you email me the same.

Thanks,

Matt

Not with me yet but I really hope it arrives today. I would have thought a manually sent email would have arrived immediately my end. I spoke with customer services end of last week and they just said there was a delay. If a technical issue why did they not send manually then?

I already have reservations about the recent changes and whether the move in locations will have any impact on original itinerary. Obviously additions are welcome but I do not want to see replacements other than the accommodation.. This further delay is the last thing I need at this time. I should be looking forward to my holiday, not stressing about it!

Will keep a close eye on email.

Janet

Am pleased to advise that documentation arrived at 1am.

Having looked at the itinerary I now feel duped in that, what we were being told were additional inclusions due to the change of accommodation made, may not be all it seems as the following seem to be omitted

- no mention of seeing the petrified forest

- a half day game drive is missing (we were due a pm game drive on day 10 plus a full day game drive on day 11. This has been replaced with 2 half day game drives on days 10 and 11)

I really hope that I have the above wrong but would ask for someone to contact me to discuss, particularly as the game drives in open vehicles were the whole reason I booked this holiday with Just You.

Regards

Janet

This has been requested for you.

Many thanks,

Vickie

Thanks for raising my concerns with Customer Services

I have now received a call from them about the changed itinerary which seemed to remove the petrified forest and a half day game drive. In this respect they have advised me that the new itinerary sent was slightly incorrect and that the following will apply (also received in writing).

Day 7 - we will visit the petrified forest en route

Day 10 - we will have a full days game drive (not just pm as shown on itinerary)

Day 11 - we will have the half day game drive (replacing the original on day 9)

The updated amendments will thankfully mean we are not losing out on any of the original itinerary. Please can you post this to ensure others are aware.

Now just waiting for lounge pass to arrive. Please ensure Matt receives his too

Thank you

Janet

I believe our Customer Services team have given you a call to answer these queries.

Apologies your lounge pass was missing, it has now been requested to be sent out.

Many thanks,

Vickie

See you a week today!!

Matt

Glad to hear you have your lounge pass. Must admit that I hadn’t picked up on the fact that the swapped game game should have also been an additional as per the letter they sent. I was more concerned at the time that we were potentially losing one. I will go back to customer services to point this out and query further. Looking forward to meeting you in the lounge ......provided my pass turns up!

Vickie - still not received my lounge pass. Was this meant to have been emailed yesterday?

Janet

I'm sorry but having researched the replacement hotels online, in my opinion they are not of the same standard at all. The reviews of the Igowati Lodge leave a lot to be desired and I am certainly not looking forward to the Etosha Hotel.    

Of course the trick is, back in April JY knew they had a problem with Twyfelfontaine, but assured us that everything had been sorted out.  If anyone had decided to cancel their holiday at that time, they would have received a refund.

But no we were not informed of the change of hotel situation until just a week ago which now means that if we wanted to cancel we are not entitled to any refund at all as it is too late.

Not happy with this apparently secretive behaviour from JY   Keeping it all quiet until it is too late.

I shall still enjoy my holiday, but feel a bit duped.

Your lounge pass was requested yesterday, so it should arrive shortly.

Many thanks,

Vickie

Just to let you know my lounge pass has arrived.

Thank you

Janet

In April we became aware of an issue with capacity at the Twyfelfontaine Lodge, which we quickly resolved. However, since then our agents have visited this hotel and the Toshari Country lodge and we have been advised that the standard is not at the highest level that we expect for our customers.

We have worked hard to find alternatives as quickly as possible, but as I am sure you can understand it can take time to find the right hotel, which is why these changes are close to your tour departure date.

Because we have made these changes we’re also pleased to be able to offer some additional inclusions, which we hope you’ll enjoy:

• At Damara Mopane Lodge, we are including a sundowner walk with snacks and two drinks per person.

• The visit to the Himba Village outside of Kamanjab was also not included in the program, however this will now be included.

• At the Etosha Hotel, we have upgraded the dinner from a normal buffet to a BBQ.

• As we are now staying for two nights at Mokuti Lodge, we have included a half day game drive.

We want our customers to always have an exceptional experience on our holidays, and we’re confident that these changes will ensure you have a fantastic time.

Many thanks,

Vickie