Although I am a JY fan , I am a little disheartened at the moment.

I sent a letter approximately 26th November, snail mail, via Matt regarding Burma, asking if he could please pass it on to the appropriate member of staff in Customer Services.

I had just returned from this trip and was still on a high which was reflected in the letter which was rather long, for which I now apologize.

Unfortunately I have had no acknowledgment of receipt of this letter. So am thinking JY says it listens to it's customers, but obviously not all the time...

Perhaps you would be kind enough to check whether my letter did actually arrive, please?

(My holiday feedback form arrived here after I had sent my letter, and after sending that back I received an acknowledgement of that).

Happy Christmas 

Di

I'm really sorry to hear this. Was the letter addressed to Matt who also moderates the forum?

He is out of the office until after New Year, but I will certainly check with him and our customer services team to see if your letter arrived.

Please be assured that we appreciate all feedback and thank you for taking the time to write to us.

I'll get back to you ASAP.

Many thanks,

Vickie

Thank you very much for your reply and also the e-mail.

Kind regards

Di

Hopefully you will receive a reply to your letter shortly. Hope you had a lovely Christmas.

Best wishes

Jaya

Hi Vickie

Although I am a JY fan , I am a little disheartened at the moment.

I sent a letter approximately 26th November, snail mail, via Matt regarding Burma, asking if he could please pass it on to the appropriate member of staff in Customer Services.

I had just returned from this trip and was still on a high which was reflected in the letter which was rather long, for which I now apologize.

Unfortunately I have had no acknowledgment of receipt of this letter. So am thinking JY says it listens to it's customers, but obviously not all the time...

Perhaps you would be kind enough to check whether my letter did actually arrive, please?

(My holiday feedback form arrived here after I had sent my letter, and after sending that back I received an acknowledgement of that).

Happy Christmas 

Di

Hi Di,

Happy New Year! Glad you enjoyed Burma as much as I did. JY can, and will, take 28 days to reply to a letter! The one I sent re our Tibet trip, was bang on the 28 days, and I still had to nag them about it beforehand. With Christmas/New Year etc., your reply could take a lot longer!

Good luck!

Cheers,

Hils

Thank you both for your comments.

I have received lovely e-mails from both Vickie and Matt.

Hils, I haven't sent letters before so I didn't realize how long it took to respond to them, thank you for the heads up. I haven't asked JY to alter anything like you did for Tibet, when the itinerary was swapped around on your recommendation, which resulted in us on the second trip having a better experience.

Happy travelling to you both in 2019.

Best wishes

Di

Nice to know that you have now received lovely emails. Looking forward to seeing you at the Destinations Show next month.

Regards

Jaya

Nice to know that you have now received lovely emails.  Looking forward to seeing you at the Destinations Show next month.

Hi Jaya 

Which day(s) are you hoping to be at the Destinations Show? I am not sure when I will be going but I do hope to get there this year - if only to experience a taster of all the holidays I would love to go on - it really doesn't help with decisions!

Look forward to seeing you on the Saturday, will schedule the time nearer the 2nd.

Then when you talk about the Galapagos I will be feeling a little jealous!

Best wishes

Di

 Jaya and I are hoping to meet up on the Saturday at Destinations, Olympia.(I will have a non-JY friend with me as she is coming for a day out)

I have been to the show the last couple of years and enjoyed it not just because of the Stands but for the talks giv en in the Experts Theatre plus the Stanford Writers Festival. For example this year on one of the days there will be some one giving a talk on Magdalena Island. That could be interesting for anyone doing The Chile, Atacama to Patagonia tour because whilst in Patagonia there is a trip included to Magdalena Island to see the thousands of penguins.

Best wishes

Di

Di has already answered your question! I have never been to the Destinations show so this will be the first time for me too. Just want to go for an experience!

Hope to see you there.

Jaya