I am sure I'm not the only one who is disappointed that JY are no longer sharing info with us regarding the numbers booked and other details.  I'm guessing it has to do with sensitive information regarding your competitors but I could be wrong.  This information is helpful to us when we are thinking of booking a holiday and can be very reassuring when we are wondering whether a tour will go ahead or not.  It also helps us prepare for the tour, as it is good to know whether it will be a large or small group and, from my point of view, whether I'll be the youngest!  I presume you can still tell us whether a tour has been given the green light or not? 

I do hope that the powers that be will consider re-instating the sharing of this information for those who request it.

Best wishes,

Bob

I understand your disappointment and I am very sorry you feel that way.

This decision to change the policy was carefully thought through for a couple of years and its a decision that had to be made even if it wasn't easy.

I will still be able to tell you if a tour has been given a green light and I will also continue to give you the age ranges so you know whether you'll be the youngest on the tour. I am able to tell you a general number of people Just You usually take on a tour but I wont be able to give you a specific number of people already booked on a tour.

We will be monitoring your feedback on this matter.

Kind Regards,

Mildred.

Many thanks for the info and I am glad that JY are monitoring the feedback.  I do not think this will be a popular decision!

Best wishes,

Bob

I have just made a similar point on the other thread!

Best wishes,

Bob

We can tell you on request if a tour has been given the green light.

Kind Regards,

Mildred

You say that 'this is a decision that has been carefully thought through' and that 'it is a decision that has had to be made'. But this STILL doesn't explain the rationale behind the decision!

Like many others, I understand that you are just the messenger, but none of your replies on this subject answer the question 'WHY' to anyone's satisfaction. Pease could you give more clarity on this issue, because without that, people will get increasingly upset. They NEED to understand why this decision has been made.

Meanwhile, you can add my name to the growing number of valued customers who feel an increasing sense of disquiet over this decision. I personally would not like to join a group of 35+ due to the issues already raised by another community member; porterage difficulties, time to get checked in at hotels, getting to know everybody, lack of space in hotel elevators, increased possibility of people not being in a particular place on time leading to possible amendments to the agreed tour itinerary, etc etc.

If (as you often like to point out) JY always listens to its customers, then I hope that the considerable number of negative responses you have received on this issue will lead to this decision being reversed forthwith.

Regards

Mike

Hello Mildred,

You say that 'this is a decision that has been carefully thought through' and that 'it is a decision that has had to be made'. But this STILL doesn't explain the rationale behind the decision!

Like many others, I understand that you are just the messenger, but none of your replies on this subject answer the question 'WHY' to anyone's satisfaction. Pease could you give more clarity on this issue, because without that, people will get increasingly upset. They NEED to understand why this decision has been made.

Meanwhile, you can add my name to the growing number of valued customers who feel an increasing sense of disquiet over this decision. I personally would not like to join a group of 35+ due to the issues already raised by another community member; porterage difficulties, time to get checked in at hotels, getting to know everybody, lack of space in hotel elevators, increased possibility of people not being in a particular place on time leading to possible amendments to the agreed tour itinerary, etc etc.

If (as you often like to point out) JY always listens to its customers, then I hope that the considerable number of negative responses you have received on this issue will lead to this decision being reversed forthwith.

Regards

Mike

Good Morning Mike,

I absolutely understand your frustration regarding this new change but I am afraid that all I can tell you at this time is that there has been a change of policy. I assure you that all your feedback is being monitored by the managers.

Kind Regards,

Mildred.

Hello Mildred,

You say that 'this is a decision that has been carefully thought through' and that 'it is a decision that has had to be made'. But this STILL doesn't explain the rationale behind the decision!

Like many others, I understand that you are just the messenger, but none of your replies on this subject answer the question 'WHY' to anyone's satisfaction. Pease could you give more clarity on this issue, because without that, people will get increasingly upset. They NEED to understand why this decision has been made.

Meanwhile, you can add my name to the growing number of valued customers who feel an increasing sense of disquiet over this decision. I personally would not like to join a group of 35+ due to the issues already raised by another community member; porterage difficulties, time to get checked in at hotels, getting to know everybody, lack of space in hotel elevators, increased possibility of people not being in a particular place on time leading to possible amendments to the agreed tour itinerary, etc etc.

If (as you often like to point out) JY always listens to its customers, then I hope that the considerable number of negative responses you have received on this issue will lead to this decision being reversed forthwith.

Regards

Mike

Good Morning Mike,

I absolutely understand your frustration regarding this new change but I am afraid that all I can tell you at this time is that there has been a change of policy. I assure you that all your feedback is being monitored by the managers.

Kind Regards,

Mildred.

yes the Managers who tend to hide behind the poor messengers,  please would you higher archy kindly come out from your hiding place and explain

Hello Mildred,

You say that 'this is a decision that has been carefully thought through' and that 'it is a decision that has had to be made'. But this STILL doesn't explain the rationale behind the decision!

Like many others, I understand that you are just the messenger, but none of your replies on this subject answer the question 'WHY' to anyone's satisfaction. Pease could you give more clarity on this issue, because without that, people will get increasingly upset. They NEED to understand why this decision has been made.

Meanwhile, you can add my name to the growing number of valued customers who feel an increasing sense of disquiet over this decision. I personally would not like to join a group of 35+ due to the issues already raised by another community member; porterage difficulties, time to get checked in at hotels, getting to know everybody, lack of space in hotel elevators, increased possibility of people not being in a particular place on time leading to possible amendments to the agreed tour itinerary, etc etc.

If (as you often like to point out) JY always listens to its customers, then I hope that the considerable number of negative responses you have received on this issue will lead to this decision being reversed forthwith.

Regards

Mike

Good Morning Mike,

I absolutely understand your frustration regarding this new change but I am afraid that all I can tell you at this time is that there has been a change of policy. I assure you that all your feedback is being monitored by the managers.

Kind Regards,

Mildred.

Hi,

I totally agree with Mikew, as I would also prefer the information given before making a decision to book, thanks.

Regards,

Drewpat.

I also would like to add that I too feel the need to have a certain level of information about a trip before I sign up to a holiday.

If the holiday has the potential to have a large number of people on it I would avoid booking.

Surely the Just You customers are owed an explanation as to why this decision has been made, especially as I see it as a change of policy for us and one which could impact further booking with yourselves

Kind regards

Janet

Hello Mildred,

You say that 'this is a decision that has been carefully thought through' and that 'it is a decision that has had to be made'. But this STILL doesn't explain the rationale behind the decision!

Like many others, I understand that you are just the messenger, but none of your replies on this subject answer the question 'WHY' to anyone's satisfaction. Pease could you give more clarity on this issue, because without that, people will get increasingly upset. They NEED to understand why this decision has been made.

Meanwhile, you can add my name to the growing number of valued customers who feel an increasing sense of disquiet over this decision. I personally would not like to join a group of 35+ due to the issues already raised by another community member; porterage difficulties, time to get checked in at hotels, getting to know everybody, lack of space in hotel elevators, increased possibility of people not being in a particular place on time leading to possible amendments to the agreed tour itinerary, etc etc.

If (as you often like to point out) JY always listens to its customers, then I hope that the considerable number of negative responses you have received on this issue will lead to this decision being reversed forthwith.

Regards

Mike

Good Morning Mike,

I absolutely understand your frustration regarding this new change but I am afraid that all I can tell you at this time is that there has been a change of policy. I assure you that all your feedback is being monitored by the managers.

Kind Regards,

Mildred.

Hi,

I totally agree with Mikew, as I would also prefer the information given before making a decision to book, thanks.

Regards,

Drewpat.

Hi

I totally agree with the other posters on this thread.  I have this morning paid for a trip I am taking with you later this year but feel it will probably be my last.  I'm not so fussed about everyone's ages or how the numbers are split between men and women, it is not being able to know the number of people on the tour.  I am only comfortable with around 20 people [and appreciate that's just me] but the smaller the group the better for me.  I can't help but agree with what SarahS has said upthread, in that you can add extra passengers if the tour is selling well.  Yes, that is good commercial business but please be honest and let us know the thinking behind your "decision".  Trust me, it's not a good one.

Most other companies do this. It helps me to decide if I will book that tour as I will not travel in large groups.

Obviously numbers may be less when you travel if the tour isn't a sell out.

Julia has responded to the "Group Sizes" thread that this policy has now been reversed!  I am delighted that we will be able to ask various questions about the group make up again and this has restored my faith in JY.

All the best,

Bob

Thats good news JY seen sense at last, personally how many are on a tour, the ages or the F/M ratio to me i am not interested in just that the tour goes ahead and i always book many months in advance, so far with my three JY tours i have been fortunate to have around the 21 mark on a tour which is a nice number size to get to know your fellow travellers, when i went with Travelsphere to Peru there were nearer 40 on the trip and getting to know everyone was pretty much a non starter

it is nice to know that those who wish can still ask these questions

all the best

Dave