As you are aware we do moderate posts, but we never filter them out. Whether we receive positive or negative comments is something I think that the users of the community should be able to see, especially when improvements can/have been made - so why block them out?

There may be some posts which do get lost in the ether for some reason or another. However, this is just a downfall of IT that we just can't help unfortunately. I admit that there is sometimes a slow response, but this is because we pass comments on and ask other teams for the answer to some questions - which means that we can provide you with the correct information.

I hope you understand.

Kindest regards,

Monty

I'm sorry your original post has not made it live on the site just yet.

As Monty has highlighted above - there are occasions where the Just You Community team don't have the information to hand and have to seek advice from other members of the Just You team. When this is the case, we don't publish the question to the live site as it may get lost amongst the other threads that are on the site.

I can confirm that your post is in the queue and I have chased my colleague for a response.

Kindest regards,

Julia

I can confirm that your post is in the queue and I have chased my colleague for a response.

Kindest regards,

Julia

Thanks Julia. Can I suggest that you allow those posts to appear straight away and simply post that you're looking into it? That avoids unnecessary angst and allows other posters to chime in straightaway with their experience, if they have any.

Otherwise your commendable diligence can lead to people thinking there are problems.

Ian

Hi Hunt,

I'm sorry your original post has not made it live on the site just yet.

As Monty has highlighted above - there are occasions where the Just You Community team don't have the information to hand and have to seek advice from other members of the Just You team. When this is the case, we don't publish the question to the live site as it may get lost amongst the other threads that are on the site.

I can confirm that your post is in the queue and I have chased my colleague for a response.

Kindest regards,

Julia

I also have had no response to my posts, one on your website under 'contact us' & another in reply to the heading 'new brochure'

Requests to your advisors have also brought no response. It would be appreciated if someone could just say it is being looked into

Cheers,

Bob

I'm struggling to understand this too. I posted a question a few dAys ago but have seen no reply. So do I anticipate that my original post failed or that it is being looked into? It would be good to receive a post to say that the enquiry is being looked at, at least it would give a clue the message had been received? I did click the subscribe notifications box so??? Help!!

Regards

S

I am currently awaiting a reply from the people who have access to the information regarding your question. The problem we have with approving posts before we have received an answer is that we lose the post and there is a risk that we will never be able to find it again - totally annoying I know. I do try and reply as soon as possible and this is usually within a couple of days maximum, even if it means chasing people around the HQ with a notepad and pen!!

Kindest regards,

Monty