The brochure and letter state optional excursion to Kyoto-Nara.

But when I rang on Saturday to pay my balance and pay for the optional excursion, I was told this trip was not on your system.

Anna

Sorry for the delay in coming back to you on this one - I have been waiting for my colleague to provide some details and I have been informed that they are just finalising a few things on the optional excursions for this trip. It should be available for travellers to book next week.

Kindest regards,

Julia

P.S I have dropped you an email away from the community with your requested ATOL certificate