Good morning Jules, lovely day, I hope you enjoyed your weekend.
I have to say I am not amused. After trying to book optionals for my holiday over the weekend using 01858 581024 which is given on my paperwork and also 01858 415335 which I have used before and getting all the usual press 1 for this and 2 for that I am then told the office is closed, although the message states opening times which I was well within. I again tried this morning at 09.10 am and get the same message stating the office is closed and the opening times Monday - Friday is 9 am - 8 pm. I don't much appreciate paying for calls the listen to 5 minutes of rambling only to be told the office is closed when clearly it should be open, according to the message that is. What's occurring!! Sorry Jules I have to say this is the first time in 10 years I have had to complain about phoning customer service.
Unfortunately I will be unavailable for a good deal of the day, will I get the same message if I call this evening. I do not wish to book over the website.
Avocet