Could you, please, tell me if it is possible to exchange one Festive Break for another, without losing the fee for the first.one?

Frank.

It depends on which holiday you have booked. For example, if you have booked a holiday that takes you out of the UK, we may have already incurred a charge for the flights.

If you can let me know which holiday you have booked and which one you would like to swap it to, I canfind out more for you.

Kindest regards,

Thanks for quick answer. The two destinations are both in UK. Cheltenham and

Norwich.

Frank.

This has been forwarded on to the Customer Care team who will be looking into this for you. They will contact you directly once it has been investigated.

Kindest regards,

Julia