CathH
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Dear Editor

I wonder if you could help as I have phoned Just You on Saturday with a query that I have and I am still awaiting a reply.

I booked the holiday and the brochure stated that there was a boat trip around the Island on day two,one of the reasons I booked this holiday as it is my birthday and I love boat trips, but when the itinerary arrived it now states that this is for day four.

I am rather disappointed that this has been changed with no explanation but the reason I contacted Just You was to find out which is the correct day of this trip, the brochure day or the day on the itinerary

Would you please advise

Thanks

CathH

Julia
  • (Member)
(Member)
Hi CathH,

I forwarded your message on to my colleague in our Customer Care Team. I understand that he picked up the phone and contacted you directly to explain why the boat trip had been moved.

If I can be of any further assistance, please do not hesitate to get in touch.

Kindest regards,

Julia