I have just recieved a letter informing me that group visas can no longer be used, and I therefore need to apply for an individual one. For this I am required to post my passport to jy. I appreciate this is beyond jy's control, but am concerned about short time for visa processing and return of my passport for departure on 9 October. Can you give me any idea how long the process is likely take. My biggest fear is what happens if my passport is lost in the process.

Hi DaffieGirl

Sadly this situation is beyond our control, but we will do everything we can to make this as smooth of a process as possible and not let this put a dampener on your upcoming holiday.

I have just heard from our Visa team who has asked me to assure you that we will get the visa processed in time for you to travel. They have requested that you send in your passport as soon as possible so we can get the application processed and if you send it by special delivery it can be tracked and will get to us the next day.

Kindest regards,

Julia