I wasn't sure who to contact about this, but hope that the moderators of the forum will be able to copy it to the right people.
I just want to say how impressed I am with the service I have had over the past few days. I was booked to go on the Kenya tour on the 8th of May. Unfortunately, that tour had to be cancelled (through no fault of Just You - just sheer bad luck!) A representative was on the phone to me, very apologetic (and I unfortunately didn't get her name, but she was wonderful) and offered me three choices - move the holiday, choose any other holiday or full refund. Unfortunately, my dates off are set once they are booked in at work, so I couldn't change those, and there were no other holidays that I particularly wanted to go on that left during those dates. So, on Thursday I rang back and requested a refund. I got back from seeing my grandma this weekend to find a very nicely-worded letter waiting for me, along with the cheque for the full amount.
There is no-one to blame for the cancellation, and nothing that could be done - and I will certainly be using this company again, hopefully in the near future.
As for this year, it's not a total loss - by sheer luck, I was told about the cancellation this week, which just so happens to be my week off. So I spent Thursday hunting for a new holiday..... and I'm heading off to Rome (solo, not as a tour) for 5 days instead!
