maryw5437
  • (Member) (Topic Starter)
(Member) (Topic Starter)
i am booked on the bulgaria holiday for 21/10 however the times of the flights have been changed, the airport has been changed & it is no longer a direct flight we have to change flights in bulgaria, when i rang customer services i was told that the group & the tour manager would be sitting together on the plane & the tour manager would take us to the second flight but then i was told that i will not meet the group or the tour manager until i am on the coach to the airport? which is correct?
Olly
  • (Member)
(Member)
Hi Mary

Your tour manager Lynne Maskell will be with you and the group for the whole journey, so she will help you get to your connecting flights.

Kind regards,

Olly, your editor

maryw5437
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Olly, thanks for your reply, for clarification will Lynne & the group be seated together on the flight from Heathrow?
Olly
  • (Member)
(Member)
Hi Mary

We always try to book a block of seats so that the group can sit together but it isn't always possible as the airlines ultimately make these decisions. But it's likely that you will be sitting with the group or at least some of the group.

Kind regards,

Olly, your editor

maryw5437
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi - i really need to know for definite as it will make a difference in whether i go on this holiday or not? "likely" doesn't fill me with confidence, you also haven't said it Lynne will be sitting with any of the group, it sounds from your reply that i could be on my own on the flight from heathrow & on my own finding my way to the new flight? can you advise?
Olly
  • (Member)
(Member)
Hi Mary

I hope I can clear things up for you.

I mentioned previously that Lynne will be with you for the whole journey - and by this I meant that she will be there to help you check in, she will be on the flights and transfers with you (and help you get the connecting flight) and she will of course be on hand throughout your holiday, so at no time will you be on your own unless you want to be.

On the flight, you will be seated with some or all of the group - probably all but definitely some. As the airlines allocate seating, I can't say for sure which it will be, but you won't be sitting on your own on the plane. You may not be sitting next to Lynne but you will be able to get up and find her if you need help with anything.

I'm sure you'll have a lovely holiday.

Kind regards

Olly, your editor

maryw5437
  • (Member) (Topic Starter)
(Member) (Topic Starter)
thank you Olly i feel much better now & am now looking forward to the holiday which i'm sure will be great.
JYTM LynneJM
(Member)
Hello Mary

I am the Tour Manager on this tour and look forward to meeting you and the rest of the group at the airport before our flight.

Kind regards

Lynne

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