SueP365
  • (Member) (Topic Starter)
(Member) (Topic Starter)
I am booked to go to Cario in October, and when looking on the page see there are supplements:

ATOL protection £2.50

Fuel Supplement £40

These weren't on the site when I booked my holiday (Nov 2010), will these supplements now be applied to my booking, or do I pay the price that is on my confirmation?

thank you

Olly
  • (Member)
(Member)
Hi Sue

You don't have to pay fuel supplements unless they were in place when you booked, so don't worry about that.

The £2.50 ATOL levy has been in place for some time now and is a legal requirement, so I'm afraid you do need to pay it. It is mentioned in our booking conditions (please see section 21 on the link below). This cost should appear somewhere on any paperwork you have received from us. Please give us a ring on 0844 567 8844 if you can't find it.

http://www.justyou.co.uk/customer-support/booking-conditions/ 

Kind regards,

Olly, your editor