IanWight
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Just a heads up that I have today had details of a change of itinerary affecting days 4, 5 & 6. We are no longer using the hotel in Kratie (adverse feedback) but have extra nights elsewhere. The order of events is changed slightly but so far as I can see we still get to see everything, but not necessarily in the same order.

At the time of typing this the web site has not been updated to reflect the new itinerary.

Ian

jonah
  • (Member)
(Member)
Hi Ian

Yes I have had that letter too. I have also queried the change in flight times since I booked and am still waiting for a response.

Only 5 months to go - am really not wishing the summer away!.

Regards

Chris

BGray
  • (Member)
(Member)
Hi Ian,

This tour is on my radar so I'd really appreciate it if you could write a review when you get back.  I was in Cambodia five years ago and loved it, so would be very interested in seeing more of the country.

Best wishes,

Bob

PaulaH
(Member)
I've just got home to find that letter.

I have to say I'm quite happy about the change of hotel, I had read and heard some quite bad reviews. A friend's mum did this trip last year and after reading some reviews I asked her opinion of the hotel - her response was 'oh the fawlty towers one!!' It's nice to see that JY listen to the feedback.

As you say Ian there doesn't seem to be any other major changes. The countdown is starting to pick up now!

And on other good news it seems like we don't need a visa for Vietnam.

Paula

IanWight
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Jonah/Chris, Bob & Paula,

Not ignoring you all but I seem to have forgotten to subscribe to this thread and only picked up the responses today!

Jonah/Chris I saw your exchange re flight times on another thread. It makes no difference to me as I was planning to travel to LHR the previous day. The downfall of living on an island. I am booked into that favourite JY stomping ground the Premier Inn on the Bath Road. Ages to go but I'm already looking at 2019!

Bob Like you I have been to Cambodia previously. It was a few days after Vietnam and turned out to be the hidden gem hence the return visit. The joy about this trip is that all movement in the country is via ground transportation so you see a lot more of the country/people. There will certainly be a review afterwards (probably 2 with Jonah!!)

Paula I was in Burma last year and one of the people on that trip did Cambodia earlier this year. I have had a private rave review and as you say no visa for Vietnam.

Ian

jonah
  • (Member)
(Member)
Hi Ian/Paula

I am now booked into the new Premier at T4 - 10 mins walk to the terminal so no Hoppa bus required. 

Am really looking forward to this trip as I promised myself this one after my trip to Burma couple of years ago so it will good to compare notes and happy to leave the review to you Ian!!

Best wishes

IanWight
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Jonah/Chris

I shall buy a new notebook & pen especially. 🙂  Ian

PaulaH
(Member)
I phoned to book the Halong Bay Cruise today and received my updated invoice shortly afterwards - I noticed that the invoice is still showing two nights at the Mekong Dolphin Hotel..........I thought this was the hotel that had been changed? Is there a reason the invoice hasn't been updated to reflect the change.

Thanks

Paula

Vickie
(Member)
Hi Paula,

We'll look into this and get back to you ASAP.

Thanks,

Vickie

IanWight
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Vickie,

Well spotted Paula.

I've just spotted that my latest invoice also still shows the Mekong Dolphin Hotel. The change of hotel is probably not showing for other/all travellers.

Ian

Vickie
(Member)
Hi both,

Thank you for picking this up. Due to a system error the itinerary change wasn't updated. This has now been rectified and the correct information will be resent to you ASAP.

Apologies for any inconvenience.

Thanks,

Vickie

IanWight
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Vickie,

Thank you.

Ian

jonah
  • (Member)
(Member)
Hi Vickie

Just checked my latest invoice and I don't have any hotel information just flights?

Vickie
(Member)
Hi Jonah,

Apologies for the late reply. You should have received an invoice which was sent on August 10th, which has accommodation details on page 2.

Please let me know if you haven't had this information and we will resend.

Thanks,

Vickie

jonah
  • (Member)
(Member)
Hi Vickie

No I haven't received anything since an e-mail on 9th confirming I had paid the balance.

Regards

Vickie
(Member)
Hi Jonah,

Sorry about that, the invoice should be attached to the email you received and on page 2 there should be the information about accommodation.

We'll resend the email to you today.

Thanks,

Vickie

IanWight
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Vickie,

Just to flag up that I have not yet received the corrected itinerary showing the final hotel arrangements.

Ian

jonah
  • (Member)
(Member)
Hi Vickie

I have received another e-mail which now has the excursion details but still no accommodation information. 

On a brighter (and more efficient note) my e-visa has arrived and I only applied last Thursday.

11 weeks to go  😃 😃

Vickie
(Member)
Hi both,

Approximately 2 weeks before departure you will receive your Final Information, which will include:

• Final joining instructions

• Names, addresses and telephone numbers of your hotels

• A daily itinerary

Many thanks,

Vickie

jonah
  • (Member)
(Member)
I sorry to go on Vickie but this is turning into a bit of a farce. We have had several changes made to this holiday - change in flight time since booking, change in hotel, confusion over the date we arrive back in UK.  I don't think it would be asking too much to now have the paperwork we should have had at 15 weeks which you yourself state should include accommodation information.

Two weeks before departure is much too late if any of us have not been notified or registered any of the changes.  Visa's (and I accept I have got mine) also ask for accommodation information so this needs to be accurate.

Regards