Sorry to hear this, I'll investigate and get back to you ASAP.

Many thanks,

Vickie

We did send you a welcome home letter, but it must have got lost so I've requested another to be sent to you.

We've also sent you a brochure.

Many thanks,

Vickie

Finally got my brochure yesterday thank you unfortunately no welcome home letter still been home over 2 weeks now and everyone ive spoken to from my trip recieved theirs as soon as they got home any reason why mine still has not arrived

Elaine

I'm glad your brochure has arrived. From the system we can't see a reason why your welcome home letter shouldn't have arrived with you, as it was sent.

I have asked for another to be sent so it should be with you shortly, apologies again for the delay.

Many thanks,

Vickie

Hi Elaine,

I'm glad your brochure has arrived. From the system we can't see a reason why your welcome home letter shouldn't have arrived with you, as it was sent.

I have asked for another to be sent so it should be with you shortly, apologies again for the delay.

Many thanks,

Vickie

Hi Vickie just wanted to let you know i still haven't recieved my welcome home letter or voucher can you please explain to what is happening?

Regards Elaine

Sorry for the delay - we are currently experiencing technical issues with the systems that send out questionnaires. We are hoping to have this fixed and all those backlogged by the start of next week.

Once again I apologise for the delay.

thanks,

Jamie

Hi Vickie just wanted to let you know I haven't received my welcome home letter from my recent visit to Italy, Highlights of Tuscany, May 20th, do I also receive a voucher too? Can you please check, thank you. Sue

We currently have a backlog due to a technical error on our system, but will be looking to clear it early next week. You should also be receiving a loyalty voucher in the post along with the welcome home pack 🙂

thanks,

Jamie

Hi Sue,

We currently have a backlog due to a technical error on our system, but will be looking to clear it early next week. You should also be receiving a loyalty voucher in the post along with the welcome home pack 🙂

thanks,

Jamie

Jamie, thanks for your reply, will wait for post, Sue

Really sorry to hear this, is this from a recent trip or from a while ago? We will of course honour your voucher if it wasn't received.

Please can you let me know which trip this was and I'll get it sorted.

Thanks,

Vickie

Hi Dennyb,

Really sorry to hear this, is this from a recent trip or from a while ago? We will of course honour your voucher if it wasn't received.

Please can you let me know which trip this was and I'll get it sorted.

Thanks,

Vickie

Hi I called the helpline Saturday, awaiting a response.

Hi Sue,

We currently have a backlog due to a technical error on our system, but will be looking to clear it early next week. You should also be receiving a loyalty voucher in the post along with the welcome home pack 🙂

thanks,

Jamie

Hi Jamie, just got my questionnaire and voucher in post. Is the voucher valid for six months from the dates I left for my holiday or return date? Thanks Sue

I'm back from my trip too! 🙂

It's valid for 6 months from the date you returned from your holiday.

Many thanks,

Vickie

Hey Sue,

I'm back from my trip too! 🙂

It's valid for 6 months from the date you returned from your holiday.

Many thanks,

Vickie

Vickie, thanks very much, shame it’s not til Xmas as don’t think I can book anything before then, never mind maybe next year. Sue