Hi Bob,
You’ve summed up exactly my own feelings about JY right now. They used to be a company that I felt that I could trust, but as time goes on, more and more problems seem to arise. I can’t help feeling that they will come to rue some of their business decisions this year - the New Tours fiasco, numerous brochure/booklet/pamphlet issues which have only served to confuse and disappoint everyone, not to mention some of the very large price increases added to many of the tours.
And on top of all that we have posts not appearing on the forum for days - and I’m not referring to posts that require an answer from elsewhere in JYHQ, I’m talking about posts that often answer a query posed by another forum member, which could be issued promptly after going through ‘moderation’ checks.
And now we hear the horror story of a person who has flown halfway around the world (reading between the lines I’m guessing that’s Chile) to find hotel rooms not ready, and the hotel thinking that customers were sharing! And I’m sorry, but the age-old excuse of blaming local agents for this kind of error just wont wash. It’s not the local gents name on the brochure...it’s Just You’s good name on the front cover, and in my opinion they should take much greater care of it. It’s JY who should be checking that all the necessary arrangements for a tour to run smoothly are in place - after all a good reputation takes years to earn, but by the same token, it can be lost very quickly.
Like you Bob, I will continue to travel with JY, but only because they offer such a wide range of holidays. However, with an increasing number of good competitors to chose from I may well be spreading my custom from now on.
Cheers
Mike