I e-mailed this morning but have so far had no response to my query.

I am booked on the Spirit of India tour departing on 6th February and have been trying to pick my Premium Economy seats with Virgin Atlantic but it is not allowing me to do this as my booking is showing up as an Economy tickets.

I was hoping to pick a seat for my journey, but notice there are now no available seats showing for the outbound flight, and only 5 for the return flight. Does this mean Virgin Atlantic have allocated me my seats? I was hoping with upgrading I would have some choice of seat.

Do I now just assume when I turn up at the airport I will be given my boarding pass or will I be allowed to print them off myself, if so, do you know what seat numbers I have been allocated?

I must admit, after paying over £4000 for a holiday, I did not expect to be doing most of the work myself, but I would appreciate a speedy response to my query so I may at least have some choice of seat for my return journey. 

Regards

Caroline

I have been made aware that a member of the Just You team has been in contact with you.

Kindest Regards,

Mildred

Thanks Mildred, I received a call from James yesterday afternoon and must comment on the excellent customer service I received.

It was only when I tried to book my seats that this came to light, and as a result JY gave me two options:

1) to fly with Virgin in economy on the way out and premium economy coming back (with some cash back for me);

2) fly there and back with Jet Airways in their equivalent of business class!

I, unsurprisingly, chose the second option and believe JY have gone way above and beyond the call of duty and I am very happy with the excellent customer service I have received. Thank you.

Regards

Caroline

That's really good to hear!  I've spoken to James a number of times and he has always been most helpful and very straight up, which I appreciate.  This is a great tour, full on, and I'm sure if you go with an open mind (needed for India!) you will have a brilliant time.

All the best,

Bob

Pleased to hear that your flight issues have been resolved especially after your previous issues.

I really enjoyed this tour and as Bob says be prepared for a unique experience.

Regards

Lesley

Thanks for issuing my updated flight information so fast, it arrived this morning. Would you be able to let me know the Jet Airways PNR code at all please?

Regards

Caroline

Thanks Bob and Lesley, I'm really looking forward to going now and will post a full review when I get back ?.

Can anyone tell me if the Philippine holiday in May is going ahead as payment is due soon and I am still waiting to hear if I have a flight. Having contacted JY a number of times and still have not got an answer

I am sorry that you have been unable to get in contact with anyone from Just You.

Final payments is due 12 weeks before departure date but in an instance where we are unable to go ahead with the tour, we will contact you before your final payment is due.

Kind Regards,

Mildred

The Philippines tour is one I'm considering for next year - how many are currently booked on the departures for this year please?

Best wishes,

Bob

We currently have 12 travellers booked on this tour across the two dates.

Kindest regards,

Julia

Would you be able to provide my PNR number for my flights please?

Regards

Caroline

Hi Mildred,

Thanks for issuing my updated flight information so fast, it arrived this morning. Would you be able to let me know the Jet Airways PNR code at all please?

Regards

Caroline

Thanks Bob and Lesley, I'm really looking forward to going now and will post a full review when I get back ?.

Good Morning Caroline,

Apologies for the delayed response.

The Jet Airways locator is APSJRR.

Kind Regards,

Mildred

Hi Mildred,

Thanks for issuing my updated flight information so fast, it arrived this morning. Would you be able to let me know the Jet Airways PNR code at all please?

Regards

Caroline

Thanks Bob and Lesley, I'm really looking forward to going now and will post a full review when I get back ?.

Good Morning Caroline,

Apologies for the delayed response.

The Jet Airways locator is APSJRR.

Kind Regards,

Mildred

Hi Julia,

Would you be able to provide my PNR number for my flights please?

Regards

Caroline

Hi Caroline,

I have responded to your previous post.

Kindest Regards,

Mildred

Thanks for the info re: numbers, hopefully more will book in the coming months!

All the best,

Bob