The business has decided to discontinue using feefo. Customer feedback is so important to us and our customer satisfaction questionnaires are becoming increasingly useful as they monitor all aspects of the holiday. We feel that focusing more on the questionnaires that you, as our customers, send back to us will be more beneficial to everyone involved in our holidays.

I hope you understand and are not too disappointed.

Kindest regards,

Monty

Cindy

Dave.

I am glad that JY/TS are going to focus more on the comments raised on the holiday questionnaires as they are a much better way of getting a feel for a tour, as most if not all customers would be more likely to fill in the questionnaire than a Feefo request and therefore they are more representative - in 13 holidays with the company I never got a request for a Feefo review!

I've mentioned before that I think it would be a good idea if someone makes a very important point in the comments on the holiday questionnaire it would be helpful if there was feedback afterwards, to show the issue had been followed up and acted upon. Even a quick email from customer care would be very much appreciated. Cindy has mentioned that if she wants to make a point about a tour, she sends a separate letter and always gets a reply. I probably wouldn't do this unless I felt very strongly about something, but a follow up email to comments made on the forms would be a good thing - perhaps the volume of forms received means it's just not logistically possible but I thought it worth mentioning again at any rate.

All the best,

Bob

I fill the standard questionnaire in but anything that needs pointing out or a proper answer given that is then put in a letter, I do it this way as I feel JY must get inundated with questionnaires, I must say that I have always have a written reply, addressing my concerns or taking on board my suggestions. Explaining JY position on things.

Cindy

Most of the reviews posted on here talk about how great a holiday is and any issues are usually brushed under the carpet as people don't usually want to hang their dirty washing out in public. A place where you can say what you want without recrimination is great - and that's what Feefo does. There are no names so people feel safe to complain.

There are always two sides to every story and I personally found it refreshing to see that some holidays in feefo received complaints, which rightly or wrongly made me feel that JY had nothing to hide. Yes some of the complaints may seem ridiculous, but to the person who wrote them it was important to let us know their issues. Most I bet never wrote formally to JY.

Cindy

Jaya