Hi Val,
Sorry for the delay in coming back to you on this one - Tim was investigating in my absence yesterday and was waiting on a response from another colleague.....
The hotel has been checked out by a member of the Just You team. Obviously, customer concerns are a top priority for us and our product manager has raised the recent reviews with the hotel directly. As you may know, we do monitor all feedback from our customers (whether via the customer service questionnaires, feefo, letters, email s and the community) and where necessary take appropriate action.
Kindest regards,
Julia