BGray
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Julia, I've been reading with interest the reviews on Feefo by JY and Travelsphere customers. Are all customers being asked to submit reviews now, or only a random selection? Just asking as I wasn't sent an email asking for my feedback after my recent National Parks tour.

All the best,

Bob

Julia
  • (Member)
(Member)
Hi Bob,

As this is a fairly new initiative so its being rolled out in stages, whilst we monitor the response levels I believe not everyone is getting an invitation to write a review.

Did you receive your customer questionnaire in the end - as you know, your feedback, regardless as to how it is received, is always important.

Kindest regards,

Julia

BGray
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi Julia, thanks for the clarification. I did get my questionnaire many thanks. The problem with me is that once it's posted I always think of other things I should have said!

All the best,

Bob

PS Hope you really enjoyed Croatia - it's on my list and I'm thinking of doing the TS Croatia, Montenegro, Albania tour in a couple of years!

Julia
  • (Member)
(Member)
Hi Bob,

If you think of other things, you can always let me know and I can forward them on to the relevant people!

Kindest regards,

Julia

PS - I really did enjoy Croatia - it exceeded my expectations and I would recommend it to anyone. I would like to go back now and see more of the country.

BGray
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Thanks Julia and I'm really glad you enjoyed your holiday!

Cheers,

Bob

Bosuncat
(Member)
Wonderful part of the world Julia. Glad you enjoyed. :thumbup:
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