SueP365
  • (Member) (Topic Starter)
(Member) (Topic Starter)
Hi,

I'm doing the Treasures of Andalucia trip in September, and have pre-booked the Gibraltar excursion. I have seen on the news all the problems at the border, and if this does not improve, do not really want to be sitting on a coach for hours. I know there are more then 6 weeks before I go, but just wanted to ask will I be able to cancel the booking and get a refund either before departure if I so wish to do so or even when there?

regards

Sue P

Julia
  • (Member)
(Member)
Hi Sue,

This is something that our operations team are monitoring and we are in contact with ground agents - we have not yet had any disruption to our groups visiting Gibraltar.

The general policy is if the excursion operates, you will not be eligible for a refund for the excursion once in resort. However, with these current issues the Tour Manager will assess whether or not the excursion will go ahead.

Kindest regards,

Julia