Hi Ben,

I wonder if you could help me please. I am trying to reply to a post and I am not seeing my reply and it keeps saying it needs administrator modification - could you explain to me what i am doing wrong? Thanks

Good morning Ange,

I have to moderate all posts before putting them live, this just helps keep the community a nice safe environment, your posts have now been approved,

I hope this helps,

Kindest,

Ben

On the same topic, I was wondering what had happened to a post I sent on Saturday about the times of flights to Calabria and the impact this will have on my plans now that BA are no longer flying from Manchester to Gatwick? I am aware of the delay for you to moderate messages but I thought it would get posted today.

Thanks

Anne

Good morning Ange,

I have to moderate all posts before putting them live, this just helps keep the community a nice safe environment, your posts have now been approved,

I hope this helps,

Kindest,

Ben

Good morning Anne,

I have tried searching for your post in reference to this and am not having much luck, my apologies, posts do sometimes slip through the net, I have so many to answer on a daily basis, I am sorry.

Would you be kind enough sending me your question again,

Kindest,

Ben

No problem Ben, basically the question was about the return flight times to Gatwick on the Calabria holiday on the 20th July. I have already booked (ref A260683 ) and on my confirmation invoice the arrival time at Gatwick is 10 20pm. But on an earlier messge, someone from JY expalined that there is an error in the brochure and the flight is actually due back at Gatwick in the afternoon. I really would appreciate having clarification as it will affect the arrangements I make to get to Gatwick. To be honest, I almost didn't consider booking the holiday as it is too much hassle to get from Manchester to Gatwick but I was so taken with the new holiday that I decided to book a flight through JY down to Gatwick, even though the late return journey meant I also need to book a hotel room. Obviously now that BA are no longer running that flight, I need to plan alternative arrangements (possibly train, fly to Heathrow or drive) and it is vital that I have accurate info on the flight times before I can do that - an earlier return might mean that I can avoid an overnight hotel stay.

At the same time, I am surprised that no one from JY has contacted me to discuss the BA situation as so far, they have added the cost to my invoice but changes need to be made. I would like to know what JY are doing to help customers who have booked the flight from Manchester to Gatwick who will need to mke alternative arrangements. At the moment, I am not sure what to do and am even considering having to cancel my booking.

Hope you can help

Anne

Good morning Anne,

I have tried searching for your post in reference to this and am not having much luck, my apologies, posts do sometimes slip through the net, I have so many to answer on a daily basis, I am sorry.

Would you be kind enough sending me your question again,

Kindest,

Ben

Good morning Anne,

Just to let you know I have received your question and I am in the process of getting someone to contact you in regards to this, this will be sometime today.

Please let me know when your issue has been resolved,

Kindest,

Ben

Thanks Ben, a delightful lady called Kay has contacted me to discuss various options and although she was not aware of any flight time changes, she is going to check. We are going to wait a while before finalising my arrangements to see if any other airline takes over the Manchester GAtwick route but it looks as if I will have to fly to Heathrow and then catch a coach to Gatwick - what a pain!! Makes me regret booking the holiday to be honest but I am sure it will be worth it.

Good morning Anne,

Just to let you know I have received your question and I am in the process of getting someone to contact you in regards to this, this will be sometime today.

Please let me know when your issue has been resolved,

Kindest,

Ben