Amy/Julia - can you explain please.

Many thanks

Cindy

On a similar vein on both the front cover of this brochure and also on a recent advert I noticed for JY the group pictured is not representative of the JY clientele. My experience over the last few years is that the average age is getting a lot younger. I wonder how many potential customers would be put off seeing a group who all appear to be more like a Saga holiday than what the reality of a JY holiday. Before I get shouted at for being ageist I have absolutely no issues with travelling with people a lot older than me - I have had so many laughs with all ages and the most outrageous people I encountered were both in their mid nineties! I simply think that JY is potentially missing out on the younger market by advertising this way.

Having quickly flicked through the latest much slimmer brochure - yes I know the river cruises are in a separate brochure.  I have noticed one glaring omission from my point of view.  No Cambodia trip.  As I have booked this for the November 2018 departure can you confirm that this an error and the trips for October and November next year will still run?

Many thanks

Angie

Amy/Julia

Having quickly flicked through the latest much slimmer brochure - yes I know the river cruises are in a separate brochure.  I have noticed one glaring omission from my point of view.  No Cambodia trip.  As I have booked this for the November 2018 departure can you confirm that this an error and the trips for October and November next year will still run?

Many thanks

Hi Jonah,

This tour is still available - we just couldn't fit over 200 tours into the mailing.

Kindest regards,

Julia

However, if 'you can't fit all the tours in' then why publish at all? So if it isn't in the brochure that doesn't mean that it has been 'rested'?  Mongolia isn't in the brochure despite having only done two tours, on looking at the website it has disappeared. 

It seems to me from this response and other replies that I have seen on the various threads regarding the  'new' brochure and holidays for 2018, that JY are pushing customers to the website for information.  That is not suitable for all customers and a strange step when as many others have said your competitors are producing large glossy brochures.  If it is a cost cutting measure then as has already been said stop producing the constant flyers during the year which just fill up my recycling bag.

As a further point, if you are pushing us to the website then make sure that the website is up to date, the payment option works, we can book online - last time I tried I couldn't.  Despite many conversations with Amy (who was very helpful) I still can't see all my holidays in Manage my Bookings.

I am sorry Amy and Julia but I think you are in a no win position on this one.

I hope you have a good weekend

Regards

But, I'm nosy so, I did ask about age range they targeted their holidays at and average age of a JY traveller. I was told that average age was 62. +That their expectation when they set up JY was that most customers would be 50+ - as they had the time and the money.

But does seem a lot of stuff marketed at the very old. So self fulfilling outcome. I don't necessarily mean this in terms of actual age but more of outlook. We had 4 people of 80+ on my Burma trip and it was a sixty-something man who was the most elderly. And then there's the new cruise brochure ..... If it looks as if it's a tour group for older people that's who will book.

I was hoping getting into skiing might help with the perception.

Katy

Jan

Katy

Roger, that a good picture of you and all your group. JY should stick to these - real live people.

Sally, interesting point re targeted age range.  I went to a JY focus group in London about 3/4 years ago - it was just before they started their city breaks and they were mainly covering our opinions on their plans for these trips (not really an area I'm interested in so a bit lost on me - I can organise my own trip to Florence or wherever).

But, I'm nosy so, I did ask about age range they targeted their holidays at and average age of a JY traveller.  I was told that average age was 62.  +That their expectation when they set up JY was that most customers would be 50+ - as they had the time and the money.

But does seem a lot of stuff marketed at the very old. So self fulfilling outcome.  I don't necessarily mean this in terms of actual age but more of outlook.  We had 4 people of 80+ on my Burma trip and it was a sixty-something man who was the most elderly.  And then there's the new cruise brochure .....  If it looks as if it's a tour group for older people that's who will book.  

I was hoping getting into skiing might help with the perception.

Katy

But surely the whole point is that JY is a holiday company for solo travellers, and there aren't any others (that I have found) who cater for a variety of holidays/ages. If the brochure showed loads of much younger people, I wouldn't have booked, fearing that I would be resented. I am in my mid-60's, a widow, and going abroad on my own for the first time. I need the reassurance and company that group travel will provide. Friends my age still have their partners, so my holiday options are limited. 

Your comment about being able to organise your own city break speaks volumes - I am sure I could do the same. However, I (and possibly a lot of other 'older people'), would lack the confidence to BE on my own in a foreign city, but I do still want a bit of adventure in my life......!

Sally, interesting point re targeted age range.  I went to a JY focus group in London about 3/4 years ago - it was just before they started their city breaks and they were mainly covering our opinions on their plans for these trips (not really an area I'm interested in so a bit lost on me - I can organise my own trip to Florence or wherever).

But, I'm nosy so, I did ask about age range they targeted their holidays at and average age of a JY traveller.  I was told that average age was 62.  +That their expectation when they set up JY was that most customers would be 50+ - as they had the time and the money.

But does seem a lot of stuff marketed at the very old. So self fulfilling outcome.  I don't necessarily mean this in terms of actual age but more of outlook.  We had 4 people of 80+ on my Burma trip and it was a sixty-something man who was the most elderly.  And then there's the new cruise brochure .....  If it looks as if it's a tour group for older people that's who will book.  

I was hoping getting into skiing might help with the perception.

Katy

But surely the whole point is that JY is a holiday company for solo travellers, and there aren't any others (that I have found) who cater for a variety of holidays/ages. If the brochure showed loads of much younger people, I wouldn't have booked, fearing that I would be resented. I am in my mid-60's, a widow, and going abroad on my own for the first time. I need the reassurance and company that group travel will provide. Friends my age still have their partners, so my holiday options are limited. 

Your comment about being able to organise your own city break speaks volumes - I am sure I could do the same. However, I (and possibly a lot of other 'older people'), would lack the confidence to BE on my own in a foreign city, but I do still want a bit of adventure in my life......!

hi Susanna, think part of what I'm trying to say (probably badly) is that the brochures don't show ANY younger people.  So don't seem to cater for all ages. So if I was in my 40s I'd avoid JY.

Whilst looking through the 'new' catalogue, I noticed that there is a change of hotels for Auckland and Wellington for Breathtaking New Zealand next year in March onwards. For our trip next month, are we with the original ones?

Jan

Good Morning Jan,

I have forwarded your query onto the Overseas Services department who will answer your question.

I will get back to you once I have found out this information.

Kind Regards,

Amy

Jan

Whilst looking through the 'new' catalogue, I noticed that there is a change of hotels for Auckland and Wellington for Breathtaking New Zealand next year in March onwards. For our trip next month, are we with the original ones?

Jan

Good Afternoon Jan,

For this tour we have the group listed as staying in the Crowne Plaza Auckland.

Kind Regards,

Amy

Jan