https://forum.justyou.co.uk/thread-86285-page-6.html 

Kindest Regards,

Amy

Sue

I’m both shocked and surprised at the reason you have given for me not receiving a ‘thank you’ voucher. If I’ve been ‘opted out’ of your mailing system as you say, how is it that I’ve received not 1, but 2, copies of your new brochure??? Your reply just doesn’t seem to make any sense at all!

And being as I’ve given no such instruction to be removed from your mailing system, I believe that I’m entitled to a thank you voucher following my recent return from the Winter Rockies tour.

I might also add that the Winter Rockies tour was the 13th holiday that I’ve booked with JY since 2012, and the 2nd that I’ve booked in the last 12 months, so I feel that I’m fully deserving of a thank you voucher and shouldn’t have to book yet another tour before I receive it!

In conclusion, I would be very much obliged if you would reinstate my mailing status, and also see your way clear to sending me the voucher to which I believe I’m fully entitled.

Thank you

A rather disgruntled Mike

From looking at our system you should have had a loyalty voucher in your welcome home pack and CSQ.

If you have not received this, we can send out another one for you.

Kind Regards,

Amy

I’ve been following this thread with great interest, and in your last reply to Rose1999 you state that a voucher (separate from the Guaranteed Loyalty Benefit) was sent out to everyone who booked with JY in the past 12months.

Well, I’ve not received a ‘thank you’ voucher, despite having booked with you in the past 12 months, although I have received the Guaranteed Loyalty Benefit voucher that was launched with your latest brochure.

It would seem that JY have 2 separate loyalty schemes running side by side, each with its own set of qualifying rules. It’s little wonder that people are confused!

A slightly befuddled Mike!

The voucher that you received from Just You was sent out as a personal thank you to everyone who had booked with us in the last 12 months. To use this voucher the holiday needs to be booked in 2018 and depart before 31st July 2018. The voucher is separate from the Guaranteed Loyalty Benefit that was launched with the latest Just You brochure in early January.

To make use of the Guaranteed Loyalty Benefit you need to book your next Just You holiday within six months of returning from a Just You holiday and the next holiday needs to depart within 12 months of the return date of the previous Just You holiday.

Kindest regards

Amy

Just thought, I booked Breathtaking New Zealand with the travel agent back last January when I had a problem with Voyages of Discovery crashing. I have also just reviewed my money and I have not received the deposit back from that.

Let me guess, I will not receive a loyalty for my Douro cruise from this 😠 

Jan

ps I have not received any paperwork for Oberammergau yet or is it because there is still over 2 years to go?

Good Afternoon Jan,

Unfortunately you will only be able to receive the Welcome Home discount when you return from your holiday.

I believe that a confirmation invoice was sent to you by email on the 7th January at 17:35 for Oberammergau.

Kind Regards,

Amy

Hi All

I find this loyalty scheme totally confusing and fear I might be missing out on it somewhere as the words are as clear as mud!  I've travelled with JY for 8 years now with 24+ holidays and probably won't get anything for that!

Shame on you JY....

Regards

Sylvia

Good Afternoon Sylvia,

If you have booked your next holiday and travel before the 31st July 2018 then you will receive a discount voucher.

Kind Regards,

Amy

Happy New Year Julia.

The loyalty guarantee is a wonderful idea. Apologies for the questions...

However would it be possible to

a) get an idea speculatively of what the discount would be. I have already booked my 2018 holidays with JY - Treasures of Andalucia in May and Inspirational China and Hong Kong in October. But I have already an beady eye on the Spirit of India tour for one of my 2019 holidays and if it's running maybe Northern Cyprus (relax).      

b) how does the system know i'm a returning customer? (I prefer to book online)

c) is there a time limit on this guarantee?  

Thanks

Chris

Good Afternoon Chris,

The discount and time limit on this guarantee will depend entirely on the choice of tour and the date which you choose for future bookings.

The system will know that you are a returning customer, even if you have booked online, as we keep a customer record of all our customers' previous purchases - so all you'll need to do is call and book.

I hope this helps.

Kindest Regards,

Amy

I have booked my trip to Moscow and St Petersburg in August 2018 online, having returned from Peru in October 2017.  I have not received any discount. Is this because I booked online?

Good Afternoon Melanie,

Unfortunately a discount isn't applied to your holiday as it falls outside the validity period. But you will receive a Welcome Home discount when you return from your Russia trip.

Kind Regards,

Amy

I did add a post to this thread on Friday but hasn't appeared.

I'm a "loyal" customer of 15 years and 19 holidays already done.

I booked 2 holidays for this year in 2017.

With regards to booking a holiday with 6 months of returning from a holiday - I used JY in September & December 2017. I booked a holiday for next year (2019) a couple of weeks ago and did not received a discount!

Anna

Good Afternoon Anna,

Unfortunately, we hadn't launched our Welcome Home loyalty discount before you returned from your trip in December, and as such were not eligible to receive a discount.

The good news, is that on your upcoming trips, you will receive a voucher when you return.

Kindest regards,

Amy